On Sat, Sep 20, 2008 at 11:47 PM, Gordon, JC (John) <[log in to unmask]> wrote:
> The helpdesk field will exist in GOCDB. It will be populated with the
> current site contact already in GOCDB. The site can then have one as a
> human contact and the other as a helpdesk.
Hallelujah!
> The suggestion Jeremy
> mentions is that it be used in this way, as well as others already
> considered. I don't think we want sites maintaining a separate address
> in GGUS.
Any site which is trusted to provide storage and compute resources for
communities on the grid should surely be trusted to fill in a proper
contact email address?
g
>
> J
>
>> -----Original Message-----
>> From: Testbed Support for GridPP member institutes
>> [mailto:[log in to unmask]] On Behalf Of Graeme Stewart
>> Sent: 20 September 2008 21:09
>> To: [log in to unmask]
>> Subject: Re: Warning: gLite update broken
>>
>
>> > If you do notice tickets not getting assigned or being
>> assigned after
>> > an unacceptable period please let me know so I can
>> check/chase. As a
>> > way to speed up ticket distribution we are asking the GOCDB
>> advisory
>> > group and GGUS to consider using a helpdesk field in the GOCDB to
>> > populate a ticket submission drop-down menu.
>>
>> As has been said on the dteam list this is so obviously the
>> correct thing to do I am stunned it even needs to be
>> considered. Introduce it, populate it initially with the site
>> address and then inform sites they can change it.
>>
>> Cheers
>>
>> Graeme
>>
>> --
>> Dr Graeme Stewart http://www.physics.gla.ac.uk/~graeme/
>> Department of Physics and Astronomy, University of Glasgow, Scotland
>>
>
--
Dr Graeme Stewart http://www.physics.gla.ac.uk/~graeme/
Department of Physics and Astronomy, University of Glasgow, Scotland
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