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Subject:

Re: GP Triage

From:

Mary Hawking <[log in to unmask]>

Reply-To:

GP-UK <[log in to unmask]>

Date:

Thu, 3 Jul 2008 19:09:43 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (60 lines)

Ewan,
Is this for all appointments, or only for same day appointments?
Your practice is obviously well organised (you are complaining about not 
being able to use EMIS Access to book appointments: my practice uses it 
for repeat prescriptions - we're not well enough organised to use it to 
allow patients to book appointments ;-<<).
I can see that there might be a reason for triage of same day 
appointments: many of these might do better with advice or a minor 
illness appointment  but I can't see the logic in triaging *all* 
appointments - particularly routines or follow-ups requested from a 
previous consultation.
Please keep us updated - either here or on discuss...
MaryH

In message <005001c8dd02$49485790$020aa8c0@Randan>, Ewan Davis 
<[log in to unmask]> writes
>Hi
>
>Cross-posted to PHCSG Discuss and GP-UK
>
>My GP Practice (i.e where I am a patient) has just changed their appointment
>system so that I will now have top wait for a call-back from a GP before I
>can book an appointment. This also means that I will no longer be able to
>use EMIS Access to book an appointment (although I will be able to book a
>call back via EMIS Access - Whoopee !)
>
>The practice have promised quite tight service levels on the call-back but I
>can see that this will happen when I'm on another call or otherwise not
>available (sounds a bit like the helpdesk I used to run at AAH Meditel!) In
>particular, when making an appointment for a routine follow-up at the GP's
>request going through GP triage would seem to be a waste of my time and
>Thiers's
>
>I think I am a good patient who can differentiate between my need to have a
>telephone consultation or a face-to-face consultation, am happy to see the
>PN or an HCA when this is appropriate and in any case seek to keep my
>interactions with the healthcare system at an absolute minimum. I guess the
>same is probably true of most other patients (although I am sure this will
>not be GPs perception as it will be the timewasters that get noticed - Just
>like the view from the IT helpdesk that all GPs are unreasonable and IT
>illiterate)
>
>My expectation is that this is not going to work for patients or the
>practice, but before I share my thought with my GP I welcome views from
>others, particularly anyone who has tried this approach.
>
>Ewan Davis - Director - Woodcote Consulting
>
>See our website at www.woodcote-consulting.com
>
>[log in to unmask] Voice +44(0)1527 875340 DDI +44(0)1527 875341
>Fax +44(0)1527 871196 Mobile +44(0) 7774 272724
>
>Member of British Computer Society Primary Health Care Specialist Group
>Visit... http://www.phcsg.org for membership details
>
>

-- 
Mary Hawking

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