Back in March I e-mailed the list enquiring about your experiences of
accessing electronic resources from off campus and dealing with 'techy'
queries. I would like to thank every one who took the time to reply to
my e-mail. It's reassuring to know that I am not alone in dealing with
these type of problems!!
All replies were very informative and for the benefit of the list I have
summarised these below:
On the issue of off campus access:
* Two institution have taken the EZProxy route. (The issue of the
negative effect on usage statistics was by-passed by receiving stats
direct from publishers.) One institutions has found that this has not
been the total solution as not all Athens resources are accessible
* It was also suggested that a VPN (virtual private network) may
get around some of the problems, although users would need to have a
high degree of IT literacy.
* Another institution provided a separate 'off-campus' access
page, which provided AthensDA activation instructions and links to all
available off campus resources (Athens and generic username & password)
for resources not accessed via Metalib.
On the issue of user support:
* One institution provided detailed handouts on each resource
giving instructions on how to access content.
* Whilst another institution provided screenshot based
instructions to walk users through the activation processes.
And finally on dealing with 'Techy' queries:
* One institution gave general advice to users on how to check
their P.C./firewall/anti-virus software set up.
* Two institutions advised students on how to delete cookies, &
allow pop ups
In light of this feedback we have decided to continue with the EZProxy
'solution'. Hopefully it will prove to be the right step, only time will
tell, but judging by the decrease in the number of off campus queries we
have received over the last few weeks it looks promising.
University of Huddersfield
[log in to unmask]
Tel: 01484 472422
> From: Allison Larkins
> Sent: 12 March 2008 12:17
> To: [log in to unmask]
> Subject: Off campus access to e-resources
> Dear All,
> Here at the University of Huddersfield we've recently seen an increase
> in the number of queries concerning access to our electronic resources
> (especially e-journals) from off campus users. We direct our users to
> access our electronic resources via Metalib but we have discovered
> that even with Athens authenticated resources our off campus users
> still have to either register, or click on the Athens link on the
> Publishers web site, before they can access the fulltext of the
> article they require.
> A potential solution would be to provide access via EZProxy although
> we know this will have a detrimental effect on the quality of our
> usage statistics. So I would be very interested to hear if you are
> experiencing similar problems, and what measures you have taken to
> overcome this?
> On a related issue I would also be interested to know how you tackle
> queries from off campus users, where the fault seems to be with the
> set up of the users P.C. In the past we've had situations where the
> user has had to delete all of the cookies on their P.C., although we
> are concerned that such an action may damage a users P.C. for which we
> may be liable!
> All contributions gratefully received, and I will summarise for the
> Many thanks,
> Allison Larkins
> Journals Librarian
> University of Huddersfield
> [log in to unmask]
> Tel: 01484 472422
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