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LIS-E-RESOURCES  April 2008

LIS-E-RESOURCES April 2008

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Subject:

Re: Response from ASM to recent postings

From:

"Hodgins, Frank - Library" <[log in to unmask]>

Reply-To:

An informal open list set up by the UK Serials Group <[log in to unmask]>

Date:

Mon, 21 Apr 2008 13:21:41 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (121 lines)

Please can you take your private conversations elsewhere and stop
clogging up the emails. 
The LIS is not for public debates. Please reply to individuals if you
wish to continue the topic.

Thanks,

Frank

-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Goldman, Barbara
Sent: 19 April 2008 00:02
To: [log in to unmask]
Subject: Re: Response from ASM to recent postings

Dear Sandra
Below is the information that ASM currently asks agents to provide. 
Best regards,
Barbara

For online orders, ASM requires that the agent or the direct order
provide the following:

*Name of the online journal or package with correct payment
*The customer's name and physical address per site that will have access
(PO Box information will not be accepted)
*The customer's life sciences population estimate and
IP information
*Contact details for their subscription administrator (i.e., e-mail
address, contact address, phone/fax)
*The subscription agent's order or reference number (agent orders only)
*ASM's Customer Number (renewals only)

It is important that all payments are sent to the following:

American Society for Microbiology
Institutional Subscription Office
PO Box 11127
Birmingham, AL 35201-1127
USA

When payment is remitted by wire, it's important that the cover
documentation indicates the name of the customer, renewal and/or invoice
number.  Please keep in mind that all payments must be in US dollars,
even if payment is submitted via wire transfer.

-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm]
Sent: 18 April 2008 09:00
To: [log in to unmask]
Subject: Re: Reponse from ASM to recent postings

Dear Barbara

Thank you for responding to the list and it is very welcome news that
the
problems will be addressed.

Perhaps you could also help us on a couple of points, and indicate how
we
can best stop these kinds of problems occurring or escalating.

First, it seems unfortunate that, as you state, that your organisation
was
unaware of the problems until these many emails of the past couple of
days.
If we have problems in the future, who should we contact to help solve
them
as there seems to be some breakdown in communication somewhere.

You appear to be saying that the problems are caused by our subscription
agents not providing the correct information. Can you tell us what this
information is that you specifically need, so that we can make a point
next
year of reminding our agents (and some people have said they had
problems
even ordering directly) that they need to give this information when
ordering/renewing? It must be some information that is not normally
required
by publishers, as we have not heard of similar widespread problems with
any
other publisher.

Thanks very much.
Sandra




Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
Aberystywth University,
Aberystwyth,
Ceredigion,  SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
   FAX: (01970) 622404 


*******************************
Barbara M. Goldman, Ph.D.
Director, Journals
American Society for Microbiology
1752 N St. NW
Washington, DC 20036-2904
202-942-9239
[log in to unmask]
*******************************
The information transmitted is the property of Institute of Technology, Tallaght.  

It is possible for data transmitted by email to be deliberately or accidentally corrupted 

or intercepted.  For this reason, where the communication is by email, 

Institute of Technology Tallaght does not accept any responsibility for any breach 

of confidence which may arise through the use of this medium. Institute of Technology 

Tallaght sweeps emails for computer viruses known to it at the date of transmission.

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