GETTING THE MOST OUT OF GOOGLE(tm)
2 JUNE 2008, BIRMINGHAM
Use 'Advanced Search' with confidence and expand your knowledge of non-Google tools that help with Google(tm) searches.
PROGRAMME HIGHLIGHTS:
* How Google(tm) works and why it matters for searchers
* Basic Google(tm) - subject terms, key words, natural language
* Non-Google tools to help you search Google more effectively & efficiently
CLICK HERE TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/ict/gettingthemostoutofgoogle.htm
HANDLING ENQUIRIES REMOTELY: EFFECTIVE ENQUIRY ANSWERING BY PHONE & EMAIL
26 JUNE 2008, BIRMINGHAM
When an enquirer can't see or hear you, it's vital to manage communications effectively to minimise the risk of misunderstanding or offence. This increasingly popular course demonstrates the special techniques needed in operating a remote enquiry service.
PROGRAMME HIGHLIGHTS:
* Understanding the questions
* Devising your search strategy
* Reporting back by phone and email
CLICK HERE TO MAKE A PROVISIONAL BOOKING
http://www.cilip.org.uk/training/training/2008/libinfo/Handlingenquiriesremotely.htm
CLICK HERE TO VIEW ALL COURSES BY MONTH: http://www.cilip.org.uk/training/training/browse2008coursesbymonth.htm
Don't forget, all CILIP members receive up to 40% discount on all CILIP T&D courses.
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