I too thought this was just the kind of public debate this list was
designed for. As a library we are very unlikely to ever have any
dealings with ASM but I found the recent posts quite illuminating.
Hodgins, Frank - Library wrote:
>Please can you take your private conversations elsewhere and stop
>clogging up the emails.
>The LIS is not for public debates. Please reply to individuals if you
>wish to continue the topic.
>
>Thanks,
>
>Frank
>
>-----Original Message-----
>From: An informal open list set up by the UK Serials Group
>[mailto:[log in to unmask]] On Behalf Of Goldman, Barbara
>Sent: 19 April 2008 00:02
>To: [log in to unmask]
>Subject: Re: Response from ASM to recent postings
>
>Dear Sandra
>Below is the information that ASM currently asks agents to provide.
>Best regards,
>Barbara
>
>For online orders, ASM requires that the agent or the direct order
>provide the following:
>
>*Name of the online journal or package with correct payment
>*The customer's name and physical address per site that will have access
>(PO Box information will not be accepted)
>*The customer's life sciences population estimate and
>IP information
>*Contact details for their subscription administrator (i.e., e-mail
>address, contact address, phone/fax)
>*The subscription agent's order or reference number (agent orders only)
>*ASM's Customer Number (renewals only)
>
>It is important that all payments are sent to the following:
>
>American Society for Microbiology
>Institutional Subscription Office
>PO Box 11127
>Birmingham, AL 35201-1127
>USA
>
>When payment is remitted by wire, it's important that the cover
>documentation indicates the name of the customer, renewal and/or invoice
>number. Please keep in mind that all payments must be in US dollars,
>even if payment is submitted via wire transfer.
>
>-----Original Message-----
>From: An informal open list set up by the UK Serials Group
>[mailto:[log in to unmask]] On Behalf Of Sandra Morris [ssm]
>Sent: 18 April 2008 09:00
>To: [log in to unmask]
>Subject: Re: Reponse from ASM to recent postings
>
>Dear Barbara
>
>Thank you for responding to the list and it is very welcome news that
>the
>problems will be addressed.
>
>Perhaps you could also help us on a couple of points, and indicate how
>we
>can best stop these kinds of problems occurring or escalating.
>
>First, it seems unfortunate that, as you state, that your organisation
>was
>unaware of the problems until these many emails of the past couple of
>days.
>If we have problems in the future, who should we contact to help solve
>them
>as there seems to be some breakdown in communication somewhere.
>
>You appear to be saying that the problems are caused by our subscription
>agents not providing the correct information. Can you tell us what this
>information is that you specifically need, so that we can make a point
>next
>year of reminding our agents (and some people have said they had
>problems
>even ordering directly) that they need to give this information when
>ordering/renewing? It must be some information that is not normally
>required
>by publishers, as we have not heard of similar widespread problems with
>any
>other publisher.
>
>Thanks very much.
>Sandra
>
>
>
>
>Sandra Morris
>Electronic Information Development Officer
>Subject Support & E-Library Team,
>Information Services,
>Hugh Owen Library,
>Aberystywth University,
>Aberystwyth,
>Ceredigion, SY23 3DZ
>====================================
>Email: [log in to unmask]
>Phone: 01970 621892
> FAX: (01970) 622404
>
>
>*******************************
>Barbara M. Goldman, Ph.D.
>Director, Journals
>American Society for Microbiology
>1752 N St. NW
>Washington, DC 20036-2904
>202-942-9239
>[log in to unmask]
>*******************************
>The information transmitted is the property of Institute of Technology, Tallaght.
>It is possible for data transmitted by email to be deliberately or accidentally corrupted
>or intercepted. For this reason, where the communication is by email,
>Institute of Technology Tallaght does not accept any responsibility for any breach
>of confidence which may arise through the use of this medium. Institute of Technology
>Tallaght sweeps emails for computer viruses known to it at the date of transmission.
>
>
--
Robert Lacey
Llyfrgellydd Derbyn/Acquisitions Librarian
Uned Pwrcasu a Rhoddion/Purchasing and Donations
Adran Gwasanaethau Casgliadau/Department of Collection Services
Llyfrgell Genedlaethol Cymru/National Library of Wales
Aberystwyth
Ceredigion
SY23 3BU
CYMRU
UK
Ffôn/Tel: (01970) 632815
Ffacs/Fax: (01970) 632852
++++++++++++++++++++++++++++++
Fy marn i ac nid barn Llyfrgell Genedlaethol Cymru/
My opinion and not that of the National Library of Wales
++++++++++++++++++++++++++++++
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