Hi Emma:
We've been having the same problem but as far as I can tell just with Taylor & Francis
titles. We reported the problem to Ingenta Connect and had the following response:
"Dear Ms. Harrison,
I'm sorry that you've had problems accessing this title, there is a problem
with the delivery of content from this journal which we are working with the
publisher to resolve. We hope to be able to restore normal service soon; I
apologise for any inconvenience that this may have caused.
Kind regards,
Ellen Swinburne
Library Support Specialist
Ingenta, a division of Publishing Technology"
That was on the 14th of April. No word since and I've just checked and found that the
problem still persists.
Best wishes,
Mary
Mary Kelman Harrison
Research Support Librarian
Electronic Resources Development Team
Manchester Metropolitan University
Minshull House
47 - 49 Chorlton Street
Manchester M1 3FY
United Kingdom
0161 247 6629
http://www.library.mmu.ac.uk
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>>> Emma Wilson-Shaw <[log in to unmask]> 22/04/08 11:47:25 >>>
Dear All,
We've been having download/access problems with IngentaConnect for more
than a week at SOAS. It seems to be for various publishers, titles and
years; where we have subscriptions showing as but if you attempt to
download an article we get a 404 error or "Remote server returned
incorrect Content-Type".
I've yet to have a response from their helpdesk, and was wondering if it
was just us and if anyone else had been able to get help.
Thanks
Emma
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Emma Wilson-Shaw
Acting Head of Electronic Services,
Electronic Services,
Room E6,
The Library,
School of Oriental and African Studies,
Thornhaugh Street,
Russell Square,
London.
WC1H 0XG
Tel: 020 7898 4146/4163
Fax: 020 7898 4159
e-mail: [log in to unmask]
Web: http://www.soas.ac.uk/library/electronic/
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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