Has anyone else noticed the trend which has started to be taken by
companies in the library world to abandon all personal customer service
in favour of on-line or e-mail access only?
Why are they afraid to put a telephone number up and to actually talk to
their customers?
When dealing with technical issues that are quite complicated then
actually talking to someone can be necessary. I know I may be getting
old but I do actually like to talk to people and know that someone is
actually doing something about my problem. I think we should name and
shame these companies into once again providing some customer service.
My first too nominations are INGENTA CONNECT. I have singularly failed
to get my problem resolved as there is no phone contact allowed and
e-mail contact was totally unsatisfactory.
Similar BFI Screenoline.
Any one else got any other additions?
Cheers
Steve
Steve Lee
Information Librarian
Applied Sciences
LRC
University of Glamorgan
Pontypridd
Mid-Glam
CF37 1DL
Tel 01443 483391
e-mail [log in to unmask]
"...all progress depends on the unreasonable man" G B Shaw
"There is NO higher life form than a Librarian" T. Pratchett, J Cohen &
I. Stewart, The Science of Discworld II, p 10. 2002
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