Apologies for cross posting.
There are a small number of places remaining on this course.
10:00 - 16:30
Lancaster University - Room B17, The Library, Lancaster
Tutor: Deborah Dalley
NoWAL Members: £75
External Delegates: £100
This course aims to help participants develop skills to deal with difficult interpersonal
issues that arise in their role.
At the end of this course participants will be able to:
* Recognise the difference between aggressive, submissive and assertive behaviour.
* Identify the key elements of assertive communication.
* Explain the effect behaviour has on the outcome of a situation.
* Identify ways of dealing with difficult situations.
Comments from previous attendees
"Constructive and informal approach that encouraged the interaction/ exchange of ideas
and experience. Well structured and provided material for future development."
"A good course with the right balance of teaching and participation."
"Enjoyable and thought provoking, will find very useful at work and outside work."
Book a place on this course
If you have any questions please do not hesitate to contact me.
NoWAL Support Officer
NoWAL: Widening access to library resources and improving learning and information
support services through innovation, influence and partnership.
47-49 Chorlton Street
0161 247 6021
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