ASSERTIVENESS FOR MANAGERS
22 JANUARY 2008, LONDON
Ideal for practicing managers who would like to increase their
confidence when dealing with staff, colleagues and customers. This
course will support participants' effectiveness as managers by arming
them with an essential 'toolkit' of knowledge and techniques.
PROGRAMME HIGHLIGHTS
* What assertiveness means and why it matters
* Handling criticism and negative feedback
* Practical work on saying no, delegating difficult tasks, etc.
* Dealing with resentment, threatening and aggressive behaviour
* Resolving conflict
* Practical ways to achieve a win/win situation
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING:
http://www.cilip.org.uk/training/training/2008/md/assertivenessformanage
rs.htm
SUPERVISORY SKILLS
29 JANUARY 2008, LONDON
Designed for those who are new to supervising others, this workshop will
develop participants' ability to undertake responsibility for
supervising colleagues.
PROGRAMME HIGHLIGHTS
* The role of the supervisor
* Authority, Responsibility & Accountability
* Boundaries - what they are and how to implement them
* Allocation, delegation and abrogation
* Setting SMART goals
* Goal setting theory
CLICK HERE FOR FULL DETAILS OR TO MAKE A PROVISIONAL BOOKING:
http://www.cilip.org.uk/training/training/2008/md/assertivenessformanage
rs.htm
Message sent by:
Cara Watson
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training
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