For information
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Linda Ferguson
Assistant Director of Health Libraries NW
NHS NW Health Care Libraries Unit
Beech Hill Clinic, Beech Hall Street
Wigan, WN6 7HX
e-mail: [log in to unmask]
Tel: 01942 775 389 Fax: 01942 775 380
Mobile: 0797 971 1908
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-----Original Message-----
From: Gil Young [mailto:[log in to unmask]]
Sent: 01 November 2007 11:45
To: [log in to unmask]; [log in to unmask]; Lisa Toner;
[log in to unmask]; [log in to unmask]; [log in to unmask];
[log in to unmask]; [log in to unmask];
[log in to unmask]; Mr I.B. Jackson; Ken Graham; Rachel Beckett;
[log in to unmask]; Rachel Fell; Linda Ferguson;
[log in to unmask]; [log in to unmask];
[log in to unmask]; [log in to unmask]
Cc: [log in to unmask]; Deborah Dalley
Subject: NoWAL Course - Assertive Communication
Apologies for cross posting.
04/12/2007
Assertive communication
10:00 - 16:30
Lancaster University - Room B17, The Library, Lancaster
Tutor: Deborah Dalley
Charges
NoWAL Members: £75
External Delegates: £100
Aim
This course aims to help participants develop skills to deal with difficult interpersonal
issues that arise in their role.
Objectives
At the end of this course participants will be able to:
* Recognise the difference between aggressive, submissive and assertive behaviour.
* Identify the key elements of assertive communication.
* Explain the effect behaviour has on the outcome of a situation.
* Identify ways of dealing with difficult situations.
Comments from previous attendees
"Constructive and informal approach that encouraged the interaction/ exchange of ideas
and experience. Well structured and provided material for future development."
"A good course with the right balance of teaching and participation."
"Enjoyable and thought provoking, will find very useful at work and outside work."
Book a place on this course
http://www.nowal.ac.uk/general_programme.php?action=view&sql_id=9
If you have any questions please do not hesitate to contact me.
Gil Young
NoWAL Support Officer
NoWAL: Widening access to library resources and improving learning and information
support services through innovation, influence and partnership.
Minshull House
47-49 Chorlton Street
Manchester
M1 3FY
0161 247 6021
"Before acting on this email or opening any attachments you should read the Manchester
Metropolitan University's email disclaimer available on its website
http://www.mmu.ac.uk/emaildisclaimer "
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