Hi
I would like to use footprints to track issues at my sites (one of the
suggestions from the site review). However, looking at
https://edms.cern.ch/file/860386/0.5/EGEE-Draft-SLD-v0.8.pdf
I see
"A site must respond to GGUS incidents within two hours, resolve
incidents within five days, and update ticket status every 48 hours.
Missing any of these metrics on an incident constitutes a violation."
Will I be penalised for opening tickets for my site?
Duncan
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