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NEW-MEDIA-CURATING  October 2007

NEW-MEDIA-CURATING October 2007

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Subject:

Exchange Pieces

From:

hello <[log in to unmask]>

Reply-To:

hello <[log in to unmask]>

Date:

Sat, 6 Oct 2007 00:12:00 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (80 lines)

Hello Crumbsters,

We are Melissa Mongiat and Kelsey Snook, part of Milk And Tales, a  
group of designers who work on interactive environments. We have been  
following this past month's discussions on CRUMB and thought some of  
our research on interactive environments may be of interest.

We conducted a one-year research project called Exchange Pieces:  
Tools and Strategies for Engagement. It focuses on the quality of  
engagement that a piece or the making process can generate. This can  
also be of use when gathering a set of pieces together, in making  
sure the visitor experience as a whole is engaging.

We have drawn out a framework to help map out a plan for successful  
exchanges. It first lays out 4 broad categories of players  maker,  
client, audience, environment  identifying who can potentially be  
involved, and then sets out the different project stages to look at  
how these players can be engaged both in the process and the outcome  
of a project.

Once the framework map is built to outline the players and exchange  
opportunities, Fundamental Components for Interaction serve as a  
checklist for developing strategies to encourage engagement, as well  
as specific tools to make it happen within a project context. They  
help ensure a relevant take-away for all the players.

A brief summary:

 INVITATION and INCENTIVE play on motivation, and the role of the  
designer is to help the players envision the experience take-out. In  
presenting incentives, the designer needs to manage expectations and  
provide an interesting reward to keep people engaged.

 The SENSE OF IMPACT deals with awareness in the engagement. Players  
need to know they are active agents, that they are changing a  
narrative. The design of the interaction must comprise a response to  
the act of participation and this response must be understood as  
such. These feedback mechanisms are therefore key to sustaining the  
engagement.

 From seconds to months or years, consideration of TIMING addresses  
both the immediacy of feedback mechanisms and sustaining momentum  
over different periods of time.

 Planning CONTACT in an interaction affects the level of engagement.  
A multi-sensory approach enhances the level of engagement and can  
make the experience more memorable.

 OPENNESS is a crucial part of planning an interaction, the exchange  
pieces presented were each open to change. Designers provide the  
medium for the players to create their own stories within the grand  
narrative of a project.

 RULES affect the overall structure of the exchange and will  
directly impact the level of authorship given to participants. They  
facilitate lines of communication and help to establish clear roles  
for the players.

 AUTHORSHIP is the subject of a negotiation between the players. The  
more authorship is shared, the more it allows for many stakeholders  
to appropriate the piece, making it more customisable, and fostering  
a sense of belonging, empowerment, and responsibility.

 INTERACTIVE TECHNOLOGIES can make the environment become an active,  
responsive player. They serve as a great platform for contributions,  
but must be studied within all the FCoI to insure quality of engagement.

For more information you may have a look at the short paper presented  
at Include 07:
http://www.hhrc.rca.ac.uk/kt/include/2007/proceedings/paper.php?ID=1_149
or don't hesitate to ask us questions!

Your feedback would also be very much appreciated,


Best,


Melissa and Kelsey

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