> I haven't checked (do you know?) whether the Fed allows for a generic
> support contact and email (like "[log in to unmask]") rather
> than a 'real person'. This would be useful to allow for better cover of
> end-user support (when specific staff are away etc) - particularly for
> libraries moving towards 24/7 availability.
We do indeed have such support contact email addresses in the federation metadata.
BTW, your terminology of 'Fed': does this mean that people working in federation operations are 'the Feds'?
John Murison tel: +44 (0)131-651 1229
SDSS, EDINA, University of Edinburgh, fax: +44 (0)131-650 3308
Causewayside House, 160 Causewayside, email: [log in to unmask]
Edinburgh EH9 1PR, Scotland, UK www: http://edina.ac.uk/