John Paschoud wrote:
> I haven't checked (do you know?) whether the Fed allows for a generic
> support contact and email (like "[log in to unmask]") rather
> than a 'real person'. This would be useful to allow for better cover of
> end-user support (when specific staff are away etc) - particularly for
> libraries moving towards 24/7 availability.
We do allow that, yes, and quite a few entities have such "role" support
We've also allowed "role" addresses in some cases for other contact
types, although I think that's less beneficial in general.