All that way ago in this thread I think I was the one who first suggested a
written policy. The rationale was simple. It was not to enforce a new
system on the staff, but to document the existing (working) system and thus
to be used as a formal defence if a complaint ever got out of hand.
The UKIC has often said when asked that having a process, even if that is
sometimes not followed, is a good defence against a complaint. It also
means that he can, if necessary, suggest changes to a process, knowing that
it is documented.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Turner
Sent: 04 May 2007 08:35
To: [log in to unmask]
Subject: Re: [data-protection] Hospital Scenario
I don't see how the introduction of codes would make the ordinary patient
happier; it just adds a layer of bureaucracy which will only benefit a very
small number of people. Introducing a code system to protect the specific
interests of people like the lady in this example would slow the process
down for everybody else. Making access to health more automated and
impersonal i.e. "I'm not even going to tell me which department you're
calling until you give me your barcode number" is hardly going to make
people happy.
Tim Turner
Data Protection / FOI Officer
Legal and Property Services
Wigan Council
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Thu 03 May 2007 13:28
To: [log in to unmask]
Subject: Re: [data-protection] Hospital Scenario
I agree with you. I was simply suggesting that one can go a decent way
along that road if one chooses, and thus make ordinary patients happier.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Griffiths, Ian
Sent: 03 May 2007 13:17
To: [log in to unmask]
Subject: Re: [data-protection] Hospital Scenario
My point being that you can't mitigate against the curious other party using
other lines of enquiry to identify the phone number. Mere supply of the
phone number is disclosure of the purpose IMO. You can be discrete, but not
absolutely.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 02 May 2007 16:14
To: [log in to unmask]
Subject: Re: [data-protection] Hospital Scenario
If that number is not in the hospital sequence and is not listed I think
your argument would fall down
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Griffiths, Ian
Sent: 02 May 2007 16:11
To: [log in to unmask]
Subject: Re: [data-protection] Hospital Scenario
Out of your hands IMO. Searching the internet for the phone number would
have the same effect.
Ian
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: 02 May 2007 15:36
To: [log in to unmask]
Subject: Re: [data-protection] Hospital Scenario
Where the department might be controversial it would also be an idea, but
not mandatory, for a unique number to be given out in this set of
circumstances where the phone is answered "hello" and then you wait to hear
who is wanted, and answer "suitably"
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