cpd25 - Applying for a Charter Mark
31st May 2007, 1.45-4.45pm
RCOG (Nearest tube Baker St, London)
http://www.rcog.org.uk/index.asp?PageID=18

This half day event brings together speakers with a range of perspectives on, and experiences of, the Charter Mark process. If you are considering applying and/or would like to understand how the scheme can benefit your library and organisation then this seminar will provide an excellent overview of the process together with the opportunity to consider the criteria in relation to your own service.

Programme:
http://www.cpd25.ac.uk/extcalendar/6220 
 
1.45                  Welcome
Caroline Lloyd, Head of Library & Archives Service, London School of Hygiene & Tropical Medicine

1.50 - 2.20        Charter Mark: its value in enhancing customer service in academic libraries
Philip Payne, Librarian, Birkbeck, University of London:

2.20 - 2.50        Top tips for success
Nigel Hunt, Charter Mark Assessor

2.50 - 3.30        The UEL experience: applying as an institution
Judith Preece, Campus Library Manger, University of East London and Alison Egan, Head of Student Experience, University of East London

3.30 - 3.45         Coffee

3.45 - 4.15        Working with the criteria (group-work)

4.15 - 4.45        Feedback and Q&A session

4.45                  Close.

Speaker biographies:


Nigel Hunt has been a Charter Mark Assessor for six years and has assessed over 250 different organisations in that time, including three of the University Libraries in the North that hold the Charter Mark. He has recent personal experience of using a University Library and as a customer wishes they all had the Charter Mark!

Philip Payne has been Librarian at Birkbeck, University of London, since December 2004. In his previous post as Head of Learning Support Services at Leeds Metropolitan University, he was involved in a successful application for Charter Mark and for subsequent reaccreditation. He is now working with colleagues at Birkbeck in preparing for a Charter Mark application.

Judith Preece is the Library Manager at UEL's Dockland's Campus and has worked for the university for 28 years. Alison Egan is the Head of Student Experience in Student Services at UEL. Together they formed part of the university-wide working group that was responsible for UEL's successful Charter Mark application in 2006.

Booking Info:


Cost is £35 for CPD25 members, and £50 for other institutions, including refreshments. 

Please note that there are limited places available for this event. Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a 'no-show' on the day, the full fee will be charged. 

Please book online at www.cpd25.ac.uk/booking, or contact Dave Puplett at [log in to unmask] 
 
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Dave Puplett
cpd25 Administrator
 
University of Westminster, Marylebone Campus Library
35 Marylebone Road, London NW1 5LS
 
Tel: 0207 911 5836, Fax: 5058
Mobile: 07896 805 114
www.cpd25.ac.uk