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LIS-PUB-LIBS  February 2007

LIS-PUB-LIBS February 2007

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Subject:

CILIP Training Course: ASSERTIVENESS FOR MANAGERS, 14 March 2007, London

From:

Cara Watson <[log in to unmask]>

Reply-To:

Cara Watson <[log in to unmask]>

Date:

Mon, 19 Feb 2007 09:51:04 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (164 lines)

ASSERTIVENESS FOR MANAGERS
14 March 2007, London

Today's working environment puts an increasing emphasis on the personal credibility of individual managers.

Expected to work productively with a wide range of people and situations, library and information managers undertake a challenging range of problems and tasks. This workshop sets out to support participants' effectiveness as managers by arming them with an essential 'toolkit' of knowledge and techniques.

BENEFITS FROM ATTENDING
Participants will reflect on their approach to management, and build their confidence in their abilities. They will be encouraged to assess their behaviour in a confidential environment, will be introduced to a range of useful techniques, and will have the opportunity to explore how these techniques can be used in a range of circumstances.  

BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
	explored the use of assertiveness in management to help them to feel more confident in their work
	assessed their own behaviour in a variety of circumstances
	considered practical techniques for motivating staff, delegating a difficult or unpleasant task, handling difficult 	colleagues and customers, dealing with aggressive behaviour, and resolving conflict
	exchanged ideas and approaches in a supportive and confidential environment

WHO SHOULD ATTEND?
This workshop is for practicing managers who would like to increase their confidence when dealing with staff, colleagues and customers.

WORKSHOP LEADERS: JOHN HUDSON AND BERYL MORRIS

FEEDBACK FROM PREVIOUS PARTICIPANTS:
"Very pragmatic and related to work situations."
"Beryl and John were both excellent."

PROGRAMME

9.15	Registration and coffee
9.45	Welcome and introduction
10.00	Assertiveness: an essential skill for managers at all levels
	Choice and consequence exercise
	What assertiveness means and why it matters 
	Participants' assessment of their approach 
	Exploring a model of assertiveness
11.00	Coffee
11.15	Specific skills 1 
	Handling criticism and negative feedback
	Practical work on saying no, delegating difficult tasks, etc.
12.45	Lunch
1.30	Specific skills 2
	Dealing with resentment, threatening and aggressive behaviour 
	Case studies and skills practice
2.45	Tea
3.00	Resolving conflict
	Practical ways to achieve a win/win situation
4.15	Action planning session
4.45	Action summary
5.00	Close

PLACES ARE LIMITED TO: 20

FEES
CILIP personal members: 
175 plus VAT 205.63
CILIP institutional members: 
210 plus VAT 246.75
Non members: 
245 plus VAT 287.88
CILIP unwaged 
25 plus VAT 29.38

HOW TO BOOK:

TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE

TO PROVISIONALLY BOOK A PLACE: 
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, email [log in to unmask] or visit this workshop's web page at http://www.cilip.org.uk/training/training/2007/md/assertivenessformanagers.htm

(Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.)

BOOKING FORM:

I would like to book a confirmed place on ASSERTIVENESS FOR MANAGERS, 14 March 2007, London

Title: ____________  First name: _________________

Surname: ____________________________________

Job title: ____________________________________

Organisation: ________________________________

Address: ____________________________________

Town:________________  Postcode:______________

Email address: ________________________________

Tel___________________ Fax: __________________

Are you a CILIP member? 	YES __	  NO __             

Personal* __ Institutional __ Student** __ Unwaged __

* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee

CILIP membership no:  __________________________	
			
Dietary/special requirements (sensory or physical)

___________________________________________

PAYMENT OF FEE:

Option 1: __	Please send an invoice 
(Your payment will be due within 30 days of the invoice date).

Please give invoice name and address if different from above:

Invoice Name________________________________________	
			
Invoice Address_______________________________________	

_____________________________________Postcode_________


Option 2: __	I will be sending a cheque (payable to CILIP) for _______________ 

Please tick here if you require a receipt: __

Option 3: __	Please debit _________   to my credit card 

Credit card details:

Name of cardholder:_______________________

Card no: __________________________________  Security code: _   _   _

Address the card is registered to _____________________________________________________________________

_____________________________________________________________________

Expiry date: _________________________________

Signature: ___________________________________


PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due.

CILIP keeps any personal information you supply for the purpose for which you have provided it.  It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so.  However the Institute may from time to time wish to send you information about other services or products it provides.

CILIP reserves the right to alter details or to cancel this event should the need arise.
CILIP has provision for those in wheelchairs. Induction loops are also available.

CILIP, The Chartered Institute of Library & Information Professionals

Registered Charity no. 313014

Message sent by:

Cara Watson
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE

Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]

Visit our web pages at: www.cilip.org.uk/training 

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