I too had missed this - being an intermittent problem it makes it difficult to know at first what is happening. But we are being affected by this too.
>Thanks for bringing this to the attention of list members. I certainly
>wasn't aware of the problems you describe. Your email seems to have prompted
>an immediate response from NPG as they have sent an email to all site
Not all - I have had no communication from NPG as yet.
Site reliability and communications that we have talked about endlessly with NPG, and they did make efforts to improve. I hope this turns out to be a small blip, but it does not inspire confidence.
Premium pricing should mean premium service.
Librarian, National Institute for Medical Research
The Ridgeway, Mill Hill, London NW7 1AA, UK
tel 020 8816 2227 fax 020 8816 2230 email [log in to unmask]