Enquiry Handling - find an answer every time, 1st March 2007, at Aslib, London
Programme Features
A comprehensive introduction to enquiry answering techniques, from understanding
the question through choosing sources to searching efficiently and presenting
the answer effectively.
* Seven sample enquiries - what to look out for
* Understanding the question
* Getting started
* Choosing sources
* Meeting deadlines
* Efficient searching
* What to do if you can't find the answer
Why you should attend:
Everyone has access to search engines these days, so information professionals
need to demonstrate special expertise when it comes to finding the information
their enquirers need. This course introduces participants to the full range of
basic enquiry answering techniques, showing how it is possible to tackle any
subject, even when you don't know what information sources may be available to
help. Presented by the author of the best-selling Facet Publishing book Success
at the Enquiry Desk, this course concentrates on practicalities rather than
sources, but also includes suggestions for 25 multi-purpose information sources
you can't afford to ignore.
On completing the course, you will be able to:
* understand fully what the enquiry wants
* get started on any enquiry without your mind going blank
* select and reject possible reference sources with confidence
* search indexes and databases efficiently
* know what to do if you can't find the answer
* meet deadlines every time
Course Director: Tim Buckley Owen
Course fee: £230 plus VAT (Aslib Corporate Members)/ £287.50 plus VAT (Non
members)
To book your place, please visit: www.aslib.com/training/4/11.html
Regards
Nicole
Nicole Adamides, ASLIB Training
The Holywell Centre, 1 Phipp Street, London, EC2A 4PS
Tel: 020 7613 3031 Fax: 020 7613 5080
www.aslib.com/training Email: [log in to unmask]
|