Dear Sheona and ILL people

If someone has upset the library then we block their use, which means they 
cannot place ILL requests.  We don't worry too much about this as we know 
they will not be able to use ILL if they are defaulters elsewhere in the 
library.  If something comes, we will usually let them have it unless they 
are in trouble for non-return of other items either ours or other ILLs.

Hope this helps
Jean

--On 02 February 2007 12:03 +0000 "Farquhar, Sheona C." 
<[log in to unmask]> wrote:

>
>
> At Aberdeen University we charge library users for all ILL requests. We
> wonder what other libraries, who charge for ILLs, do about requests from
> defaulting users (those who at the time the request is submitted are
> known to have fines or outstanding invoices on their library record).
>
>
>
> Do you refuse to process the request and inform the user that the request
> will not proceed until the fine is paid?
>
>
>
> Do you process the request but only allow consultation of the loan in the
> library?
>
>
>
> Do you treat the request differently if it is for a copy rather than a
> loan?  The request has been paid for so it is processed and supplied.
>
>
>
> Any other comments?
>
>
>
> I will summarise responses for the list.
>
>
>
> Thanks,
>
>
>
> Sheona
>
>
>
>
>
> ____________________________________
>
> Sheona Farquhar
> [log in to unmask]
>
> Technical Services Manager
> Library and Historic Collections
> Queen Mother Library
> University of Aberdeen
> Meston Walk
> Aberdeen
> AB24 3UE
>
> Tel. 01224 273773
>
>



----------------------
Jean I. Bradford
Serials and Inter-Library Document Supply
University of Bristol Information Services
Arts and Social Sciences Library
Tyndall Avenue
Bristol BS8 1TJ


Tel: 0117 928 8008   Fax: 0117 925 5334
[log in to unmask]

VAT No. GB 139085946