Dear Mae,
You might alos like to see if you can crib some ideas from the service
evaluation pages at
http://www.library.nhs.uk/forlibrarians/servicedevelopment/serviceevaluation
Some of the examples come from health promotion services, and most can be
transferred into other settings.
Best wishes
Sue
Sue Lacey Bryant
Lead - NLH Primary Care & Public Health Librarian Support Programme
Independent Information Specialist
Mob: 0 777 34 77 552
-----Original Message-----
From: Discussion list for Health Libraries Group HLG members
[mailto:[log in to unmask]] On Behalf Of Liz Payne
Sent: 22 February 2007 11:41
To: [log in to unmask]
Subject: Re: user needs assessment
Hi Mae
I don't have any questionnaires to share with you, but I think that in
order to get a fuller picture of user needs it might be useful to use
other methods as well as a survey.
You could for example hold focus groups - in a group people would be
able to spark off ideas from each other, and debate the value of
different suggestions.
Or you could visit people in their own departments and get a feel for
the information needs they have during the course of their work, and
the resources that they have in their departments. This might also be a
way of you seeing service gaps and needs that they may be unaware of
themselves.
Forgive me if you have already planned to do this!
Liz Payne
Independent Information Specialist
Email: [log in to unmask]
----Original Message----
From: [log in to unmask]
Date: 02/22/2007 1:32
To: <[log in to unmask]>
Subj: user needs assessment
Hello - I'm a new member of the list, and I wonder if anyone can help
me!
I'm currently working to develop a new library / information service
for
staff within my organisation. As part of the preliminary research I'm
planning to conduct a brief questionnaire survey to help assess user
needs
and expectations.
Has anyone been in a similar position - and if so, would you be
willing to
share your questionnaire templates with me? It would be a great help
to see
how others have approached this.
Thanks in advance
Best wishes
Mae
----------------------------------------------------------------------------
Mae Park
Knowledge Manager
The Information Centre for health and social care
Tel: 0113 254 7172
Email: [log in to unmask]
www.ic.nhs.uk
1 Trevelyan Square
Boar Lane
Leeds
LS1 6AE
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