Hi all,
We have a problem with one of the GridPP provided head nodes. One of the
them is out of service due to hard disk failure and needs to be
replaced. I sent an e-mail to Stramline (at
[log in to unmask]) on Friday and till now, no reply from
them. According to this warranty guideline:
http://www.gridpp.ac.uk/tb-support/warranty.txt - it says "Faulty system
or components will be replaced within 2 days". Does anybody know when
this "2 days" starts - since they get the first mail from the client or
from the day they send a reply? The company is so unprofessional and
incompetent, they don't even understand the degree of "importance". Any
suggestion(s) from anyone?
Thanks,
Santanu
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