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Call for Participation: Customer-Centric Systems Conference
Institute for Information Technology/Thames Valley University in
association with the University of Westminster announce a collaborative
conference.
What: Customer-Centric Systems Conference: Meet new ICT challenges and gain
competitive advantage
Date: Wednesday 25 January 2006
Time: 9.30am to 5pm
Venue: Lensbury at Teddington Lock, Broom Road, Teddington, Middlesex TW11
9NU.
Fee: £45 (£35 for BCS-HCI members) for the all-day conference and lunch
(inc. VAT) - partially funded by West Focus.
Topics covered during the day
* User-centred design - the critical role for end users
* Multi-channel computing - impact on eGovernment and private sector
* Web site design and strategic issues
* Interoperability impacts on SMEs
* Business and Technology: innovation paths for SME's
* Case studies: experience of developing and applying customer focus
* Policies, strategies and trends in ICT development
Conference structure
An important feature of the day would be the opportunity to raise specific
and practical issues with experts in interoperability, multi-channel
computing and the impact of Government policies on the development of ICT
applications.
Key note presentations and invited talks
Panel and round-table discussions on
* User centred design methods
* Website usability and accessibility requirements
* eBusiness and multi-channel computing
* Globalisation
Participate in an electronic Delphi Exercise on how to deliver Customer-
Centric Systems.
Key Note Speakers
Speakers will include
Dennis Keeling helped found BASDA - the Business Application Software
Developers Association, the international software standards body
representing over 300 of the world's largest software developers - in 1993.
He has published several books and was the author of the top-selling Ovum
report Corporate Financial Systems. He has undertaken end-user assignments
for many leading organizations in the UK.
Jan Gulliksen is an Associate Professor of Human Computer Interaction from
Uppsala University in Sweden. His research interests spans the field of
usability and user centred systems design. Jan is also the chairman of the
IFIP working group 13.2 on Methodologies for User Centred Systems Design
and a Swedish expert in ISO standardization work within software ergonomics
and human computer dialogues. Jan has a blend of experiences from both the
academic and practitioner roles. He works with Thames Valley University in
usability projects in India and China..
Elisa del Galdo, consultant with Human Factors Institute, has extensive
professional expertise in usability and user-centred design through senior
roles in a number of consultancies. Her clients are European and US based
and include, Hewlett-Packard, Tony Stone Images, Anderson Consulting, SITA,
Abbott Laboratories and Schlumberger. Elisa has published many research
papers and journal articles, and performed invited lectures and tutorials
in the corporate and academic domains on critical incidents, contextual
inquiry, designing speech user interfaces, and user interface design
methodology. She has contributed to and edited books on the
Internationalisation of products and systems (Designing User Interfaces for
International Use, edited by J. Nielsen, and International User Interfaces,
edited by E.M. del Galdo and J. Nielsen).
Catriona Campbell is Chairman of The Usability Company. She was voted one
of the Top 50 most influential people in the Internet Industry by Internet
Magazine (2002) and Top 100 individuals to be recognised for contribution
to the development of the internet over the last 10 years by NopWorld & E-
Consultancy (2004). Catriona has a background in Psychology and Human
Computer Interaction, and has worked at BP, General Electric and Barclays
Plc. She was a founding board member of the Usability Professionals
Association in the UK, and is Vice President of the British Computer
Society's HCI Executive Committee. She was one of two Usability Experts
assisting the E-Envoy's office produce the "Web Quality Framework".
Joaquim Roige has worked for Seibel and SAP and has published extensively
on CRM issues such as success factors when implementing a client-oriented
strategy. He has worked with hospital and accessibility systems. Joaquim
was until recently, senior lead solution specialist for Siebel. He was
responsible for the Public Administration applications, particularly in
terms of accessibility and usability.
Andy Smith is Professor of Computing and Director of Thames Valley
University's Institute for IT. His main research field is that of human-
computer interaction (HCI), the discipline that underpins the development
of usable IT systems. He has an academic / research background in HCI,
together with commercial practice in the usability engineering profession.
Andy's particular specialist area within HCI focuses on cultural
differences in HCI and on the design of usable systems in a global context.
He has managed research projects funded by the European Commission to help
understand HCI in both the Indian and Chinese contexts.
Book on line at www.tvu.ac.uk/iit
Further Information 01753 697656
Email: [log in to unmask]
Or visit http://iit.tvu.ac.uk
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