Hi Louise
It's not just you!
AGU have been very difficult to deal with and I have a long string of
emails over a number of years which usually relate to problems with
setting up access, let alone then renewing and maintaining it!
Your email made me smile, if only to realise that it's not just us!
Best wishes
Claire
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]] On Behalf Of Louise Cole
Sent: 17 February 2006 14:06
To: [log in to unmask]
Subject: AGU and AIP - gripe of the day
Dear all
Is anyone else as frustrated as we are with the AGU?
Their invoices are sent out by the American Institute of Physics, and as
we have dealt with that company for several years, you would think that
everything would go smoothly.
In January we found our AGU access had been terminated - no grace
period, no warning. We had not received an invoice and on chasing it,
found that copies had been sent to the wrong contact person and the
wrong building. We finally received faxed copies of the invoice after
asking for them for over a week from the AIP.
Our AGU access was switched on again after we explained what has
happened, but today it has been switched off again because they 'can't
find our payment'. With a 40+ day turnaround in our Finance dept I
explained that they would received payment in early March and also
explained this to the AIP when they reminded us their grace period ends
on March 1st.
I am getting a bit fed up of having to explain over and over again to
both the AGU and the AIP about the invoices having never reached us when
they were sent out. I am also annoyed that they behave in this way
towards good customers who put several thousand dollars of business in
their direction for what are key journals to our institution.
Is anyone else having the same level of irritation with the AGU or is it
just us?
Best wishes to all
Louise
Louise Cole
E-resources Team Leader
Health Sciences Library
University of Leeds
Leeds LS2 9JT
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