There is an RSS feed on Behind the Blackboard, in which important new
KB articles are mentioned regularly.

Also our google-search ("Knowledge search") on BtB now highlights
important articles relating to your search keywords - articles we have
flagged for inclusion at the top of the list. This is constantly being
worked at, as are other improvements to BtB.

--Volker

On 3/22/06, Shen, Dr J. <[log in to unmask]> wrote:
> Hi Volker,
>
> Is there a way to alert people the availability of such KB-articles so
> that good work of Bb folks can have better effects?
>
> Thanks
>
> Jie
>
> ________________________________
>
> From: Blackboard/Courseinfo userslist
> [mailto:[log in to unmask]] On Behalf Of Volker
> Kleinschmidt
> Sent: 22 March 2006 08:20
> To: [log in to unmask]
> Subject: Re: Problems with Blackboard Launch
>
>
> There is a backup folder inside the blackboard folder, which holds older
> versions of Blackboard software, and also contains a templates folder
> into which older versions of your startup scripts and config files are
> stored everytime you run PushConfigUpdates. These files can be deleted,
> but they may be useful to you at some point and I wouldn't - they don't
> take up that much space.
>
> If you are running out of space, you should use a bigger filesystem.
> Disk space costs next to nothing these days. There is no reason to
> delete files that might be remotely useful - at most those should be
> moved to another location.
> This doesn't mean you shouldn't do regular cleanup of things like the
> recyclebin and temporary system directories. We are very soon going to
> publish a KB-article with system maintenance scripts for Windows and
> Unix. Note that cleaning the recyclebin should be done in a
> breadth-first-search manner if you want to keep a week's worth of files.
>
> A place where you can typically quickly recover a good amount of space
> are the temporary strts*.tmp files several levels under tomcat's work
> directory.
>
> If you have some courses growing over all bounds (these can be easily
> identified), talk to the instructors and suggest techniques for keeping
> files smaller or avoiding unnecessary data. E.g. if you are providing a
> separate media streaming server you should ask them to place video/audio
> files there instead of into Blackboard. If it is student uploads taking
> up so much space, discuss the need for the large files and suggest
> alternatives.
>
> You can also move offline (to a separate disk) course folders for older
> courses that you have disabled via snapshot - if these are to be
> re-enabled later, you can move the course folder back. This is also a
> useful technique for handling limitations on number of subdirectories
> for certain filesystems.
>
> --Volker
>
>
> On 3/21/06, Shabana Zia <[log in to unmask]> wrote:
>
>         Okay, thanks alot. I think also we found that there are several
> files named 'backup'. Our IT team do not wish to delete these files as
> they may be important. But does Blackboard keep backup files?
>
> ________________________________
>
>         From: Blackboard/Courseinfo userslist
> [mailto:[log in to unmask]] On Behalf Of Simon Forster
>         Sent: 21 March 2006 09:35
>
>         To: [log in to unmask]
>
>         Subject: Re: Problems with Blackboard Launch
>
>
>         We had a look at our Bb server the other day, and found that all
> the files we deleted went to a recycle bin rather than being deleted. We
> had 13 Gb of unwanted files. It might pay to check this and see if
> that's the problem.
>
>
>
>                 Simon Forster
>
>         Web Development
>         Leeds College of Building
>
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> message. If you are not the addressee indicated in this message (or the
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> contractual or legal obligations binding on the College unless confirmed
> by letter.
>
>
>
>         ________________________________
>
>                 From: Blackboard/Courseinfo userslist
> [mailto:[log in to unmask]] On Behalf Of Shabana Zia
>         Sent: 21 March 2006 09:21
>         To: [log in to unmask]
>         Subject: Problems with Blackboard Launch
>
>
>
>         Hi all,
>
>
>
>         At present we are encounting problems with Blackboard. Everytime
> we try to launch Blackboard and select login a blank page appears.
> Having spoken to the college IT team, they tell me that two courses on
> Blackboard have stored too much information, and hence the drive is
> overloaded. There is no free space available.
>
>
>
>         What seems to be happening is that everytime we try and move
> some files from one of the courses to free up some space on the drive,
> blackboard will work. But then after a short time it it reverts back and
> does not launch.
>
>
>
>         Can anyone tell me if there is anyway in which you can specifiy
> where a file or content is stored. By this I mean say for example when
> you set up a course and then wish to upload documents, at present you
> basically upload the document and Blackboard stores it for you. But what
> i need to know is whether i can actually specifiy where the file is
> stored, the file directory or location. Can i choose to place the file
> someone else?
>
>
>
>         Any help is much appreciated. Thanks.
>
>
>
>
>         ______________________________________________
>         <FONT&NBSP;&NBSP; color="#000" face="Verdana" size="2">Shabana
> Zia
>
>
>
>
>
>
>
>
>         Electronic Resources Coordinator
>
>
>
>
>
>         <[log in to unmask]" target="_blank">http:[log in to unmask]>               (
>
>                 phone:
>
>                 0208 523 3544
>
>
>         /
>
>                 ext:
>
>                 2276
>
>
>         i
>
>                 web:
>
>                 <http://www.george-monoux.ac.uk/%3c/A%3e%20%3cA%20href=>
> < a>www.george-monoux.ac.uk <http://www.george-monoux.ac.uk/>
>
>
>         *
>
>                 e-mail:
>
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> [log in to unmask] <mailto:[log in to unmask]>
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> --
> Volker Kleinschmidt
> Client Support Engineer
> Blackboard Client Support
>


--
Volker Kleinschmidt
Client Support Engineer
Blackboard Client Support