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Subject:

CILIP Workshop: Assertiveness for managers, 28 March 2006

From:

Cara Watson <[log in to unmask]>

Reply-To:

Cara Watson <[log in to unmask]>

Date:

Fri, 10 Feb 2006 10:08:10 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (192 lines)

ASSERTIVENESS FOR MANAGERS
28 March 2006, London

Today's working environment puts an increasing emphasis on the personal credibility
of individual managers.  

Expected to work productively with a wide range of people and situations, library and
information managers undertake a challenging range of problems and tasks. This
workshop sets out to support participants' effectiveness as managers by arming them
with an essential 'toolkit' of knowledge and techniques.

BENEFITS FROM ATTENDING
Participants will reflect on their approach to management, and build their confidence
in their abilities. They will be encouraged to assess their behaviour in a confidential
environment, will be introduced to a range of useful techniques, and will have the
opportunity to explore how these techniques can be used in a range of circumstances.

BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
	explored the use of assertiveness in management to help them to feel more confident in their work
	assessed their own behaviour in a variety of circumstances
	considered practical techniques for motivating staff, delegating a difficult or
	unpleasant task, handling difficult colleagues and customers, dealing with aggressive behaviour, and resolving conflict
	exchanged ideas and approaches in a supportive and confidential environment

WHO SHOULD ATTEND?
This workshop is for practicing managers who would like to increase their confidence
when dealing with staff, colleagues and customers.

WORKSHOP LEADERS: JOHN HUDSON AND BERYL MORRIS, HUDSON RIVERS

PROGRAMME

9.15	Registration and coffee

9.45	Welcome and introduction

10.00	Assertiveness: an essential skill for managers at all levels
	Choice and consequence exercise
	What assertiveness means and why it matters 
	Participants' assessment of their approach 
	Exploring a model of assertiveness

11.00	Coffee

11.15	Specific skills 1 
	Handling criticism and negative feedback
	Practical work on saying no, delegating difficult tasks, etc.

12.45	Lunch

1.30	Specific skills 2
	Dealing with resentment, threatening and aggressive behaviour 
	Case studies and skills practice

2.45	Tea

3.00	Resolving conflict
	Practical ways to achieve a win/win situation

4.15	Action planning session

4.45	Action summary

5.00	Close

FEEDBACK FROM PREVIOUS PARTICIPANTS:
"Very pragmatic and related to work situations."
"Beryl and John were both excellent."

PLACES ARE LIMITED TO: 20

FEES
CILIP personal members: 
165 plus VAT (28.88) 193.88
CILIP institutional members: 
200 plus VAT (35.00) 235.00
Non members: 
230 plus VAT (40.25) 270.25
CILIP unwaged 
25 plus VAT (4.38) 29.38

HOW TO BOOK:

TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the
Training & Development Department on 020 7255 0561, or post to: Training &
Development, CILIP, 7 Ridgmount Street, London WC1E 7AE

TO PROVISIONALLY BOOK A PLACE: 
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020
7255 0505, email [log in to unmask] or visit this workshop's web page at
http://www.cilip.org.uk/training/training/2006/persdev/assertivenessmanagers

(Provisional bookings will be held for three weeks. A confirmed booking must be
received within this period or your place may be lost.)

BOOKING FORM:

I would like to book a confirmed place on ASSERTIVENESS FOR MANAGERS,
28 March 2006, London

Title: ____________  First name: _________________

Surname: ____________________________________

Job title: ____________________________________

Organisation: ________________________________

Address: ____________________________________

Town:________________  Postcode:______________

Email address: ________________________________

Tel___________________ Fax: __________________

Are you a CILIP member? 	YES __	  NO __             

Personal* __ Institutional __ Student** __ Unwaged __

* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee

CILIP membership no:  __________________________	
			
Dietary/special requirements (sensory or physical)

___________________________________________

PAYMENT OF FEE:

Option 1: __	Please send an invoice 
(Your payment will be due within 30 days of the invoice date).

Please give invoice name and address if different from above:

Invoice Name________________________________________	
			
Invoice Address_______________________________________	

_____________________________________Postcode_________


Option 2: __	I enclose a cheque (payable to CILIP) for _______________ 

Please tick here if you require a receipt: __

Option 3: __	Please debit _________   to my credit card 

Credit card details:

Name of cardholder:_______________________

Card no: __________________________________

Expiry date: _________________________________

Signature: ___________________________________


PLEASE NOTE: cancellations received on the day will incur the full fee. If a
cancellation is received in the seven working days prior to the event, 50% of the fee
will be due.

CILIP keeps any personal information you supply for the purpose for which you have
provided it.  It is not passed to other organisations unless this is made explicit when
you supply it or if we are legally required to do so.  However the Institute may from
time to time wish to send you information about other services or products it provides.

CILIP reserves the right to alter details or to cancel this event should the need arise.
CILIP has provision for those in wheelchairs. Induction loops are also available.

CILIP, The Chartered Institute of Library & Information Professionals

Registered Charity no. 313014

Message sent by:

Jodie Angel
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE

Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]

Visit our web pages at: www.cilip.org.uk/training

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