ASSERTIVENESS FOR MANAGERS
28 March 2006, London
Today's working environment puts an increasing emphasis on the personal credibility
of individual managers.
Expected to work productively with a wide range of people and situations, library and
information managers undertake a challenging range of problems and tasks. This
workshop sets out to support participants' effectiveness as managers by arming them
with an essential 'toolkit' of knowledge and techniques.
BENEFITS FROM ATTENDING
Participants will reflect on their approach to management, and build their confidence
in their abilities. They will be encouraged to assess their behaviour in a confidential
environment, will be introduced to a range of useful techniques, and will have the
opportunity to explore how these techniques can be used in a range of circumstances.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
· explored the use of assertiveness in management to help them to feel more confident in their work
· assessed their own behaviour in a variety of circumstances
· considered practical techniques for motivating staff, delegating a difficult or
unpleasant task, handling difficult colleagues and customers, dealing with aggressive behaviour, and resolving conflict
· exchanged ideas and approaches in a supportive and confidential environment
WHO SHOULD ATTEND?
This workshop is for practicing managers who would like to increase their confidence
when dealing with staff, colleagues and customers.
WORKSHOP LEADERS: JOHN HUDSON AND BERYL MORRIS, HUDSON RIVERS
9.15 Registration and coffee
9.45 Welcome and introduction
10.00 Assertiveness: an essential skill for managers at all levels
· Choice and consequence exercise
· What assertiveness means and why it matters
· Participants' assessment of their approach
· Exploring a model of assertiveness
11.15 Specific skills 1
· Handling criticism and negative feedback
· Practical work on saying no, delegating difficult tasks, etc.
1.30 Specific skills 2
· Dealing with resentment, threatening and aggressive behaviour
· Case studies and skills practice
3.00 Resolving conflict
Practical ways to achieve a win/win situation
4.15 Action planning session
4.45 Action summary
FEEDBACK FROM PREVIOUS PARTICIPANTS:
"Very pragmatic and related to work situations."
"Beryl and John were both excellent."
PLACES ARE LIMITED TO: 20
CILIP personal members:
£165 plus VAT (£28.88) £193.88
CILIP institutional members:
£200 plus VAT (£35.00) £235.00
£230 plus VAT (£40.25) £270.25
£25 plus VAT (£4.38) £29.38
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the
Training & Development Department on 020 7255 0561, or post to: Training &
Development, CILIP, 7 Ridgmount Street, London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020
7255 0505, email [log in to unmask] or visit this workshop's web page at
(Provisional bookings will be held for three weeks. A confirmed booking must be
received within this period or your place may be lost.)
I would like to book a confirmed place on ASSERTIVENESS FOR MANAGERS,
28 March 2006, London
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* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee
CILIP membership no: __________________________
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PLEASE NOTE: cancellations received on the day will incur the full fee. If a
cancellation is received in the seven working days prior to the event, 50% of the fee
will be due.
CILIP keeps any personal information you supply for the purpose for which you have
provided it. It is not passed to other organisations unless this is made explicit when
you supply it or if we are legally required to do so. However the Institute may from
time to time wish to send you information about other services or products it provides.
CILIP reserves the right to alter details or to cancel this event should the need arise.
CILIP has provision for those in wheelchairs. Induction loops are also available.
CILIP, The Chartered Institute of Library & Information Professionals
Registered Charity no. 313014
Message sent by:
Events Assistant, Training & Development
7 Ridgmount Street
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training