Here at Northumbria we carry out an annual user satisfaction survey -
based pretty much on the SCONUL template. There are now concerns that
students are suffering from survey overload so it is being suggested
that 'our' survey is merged with several from other non academic
departments in the university to create one survey. I don't think this
will give us the qualitative data we need to improve services etc but I
wondered if anyone already did combined surveys with other departments in
their institution and what the outcome is? I would be particularly
interested in knowing if the feedback received in this way is as useful as
a library stand alone question.
I would also like to know if you carry out a user satisfaction survey and
how frequently - eg anually.
I will collate responses for the list.
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