******************Apologies for cross posting************************
Please find below a list of the courses TFPL will be offering at the end of
January 2006 and the beginning of February 2006 at their new offices in
Blackfriars - please note address below. If you wish to book on a course
please follow the weblink attached to the course and fill in the booking
form. If you require further details please contact Anita Kaler on 020 7332
6000 or email [log in to unmask] <mailto:[log in to unmask]> . If you
would like to receive a copy of our training brochure for 2006 please email
your request to [log in to unmask] <mailto:[log in to unmask]> .
the City: understanding the financial institutions of the City of London
*Also available as an in-house course
The City is described as the world's leading international financial and
business centre and the global powerhouse in financial services. This one
day
course explains how the City has developed and what is happening today.
speaker: Sylvia James
course fee
£325.00 + VAT (£381.88) includes buffet lunch and refreshments.
date: 30 Jan
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR925
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR925>
knowledge management: foundation programme
*Also available as an in-house course
This one day course provides an introduction to the concepts and practice of
knowledge management. Knowledge management has matured as a management
discipline now that it has been proven to deliver value to organisations.
This course will demystify the field and provide the basic grounding
delegates need to work in the area. They will be introduced to the language
of knowledge management, the principles that underpin it and its practical
application across all sectors of the economy.
speaker: Adrian Dale
course fee: £325.00+ VAT (£381.88) includes buffet lunch and refreshments.
date: 31 Jan
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR989
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR989>
promoting records management within your organisation
*Also available as an in-house course
This one day workshop covers raising the profile of records management
within an organisation, to gain greater management support, enhanced status
for the records management function and to attract more resources.
Speaker: Philip Jones
Date: 1 Feb
course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR977
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR977>
introduction to market research
*Also available as an in-house course
Market, sector and industry information, along with company information, are
the two key areas of business information and research. The markets covered
will include the old economy industrial products and services as well as
consumer products and look at researching the new economy sectors. The
course will also particularly address the whole area of structuring
international internet research into markets alongside the more conventional
desk research methods.
Speaker: Sylvia James
Dates: 2 Feb
course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR932
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR932>
introducing metadata
*Also available as an in-house course
Metadata is the information about an information resource that enables
others to find it, to interpret it and to manage it. Metadata is
fundamentally a simple concept: it consists of a metadata field and a value
entered into that field. Managing metadata is the art of establishing which
fields you need, and of ensuring the quality and consistency of values
entered into those fields.
Speaker: James Lappin
Date: 3 Feb
course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR963>
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR963
breakthrough thinking in knowledge and information strategy
*Also available as an in-house course
This advanced one day course is designed for information and knowledge
managers who want to make an impact at the highest levels in their
organisation. The course will provide delegates with an advanced information
and knowledge strategy toolbox that will enable them to design and plan
radical effective programmes. These tools are transferable outside the
information and knowledge domain and will allow delegates to participate in
the wider strategic debate in their organisations.
Speaker: Adrian Dale
Date: 6 Feb
course fee: £495.00 + VAT (£581.63) includes buffet lunch and refreshments
and an electronic version of the toolbox.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR997
weblogs for business
*Also available as an in-house course
This workshop looks at the phenomenon of weblogs, or blogs as they are often
referred to, which have been around for some time but have only recently
started to enter 'mainstream' internet use. The workshop will look at the
background to weblogs; how they are created and used; the ways in which the
information professional can use them to
best advantage; how they can be searched; and the sorts of information that
can be gleaned from them. Delegates will also have an opportunity to look at
ways in which they can create their own.
Speaker: Phil Bradley
Date: 8 Feb
course fee: £295.00 + VAT (£346.63) includes refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1004
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1004>
knowledge Harvesting - capturing and transferring knowledge from those who
have it, to those who need it.
Knowledge harvesting is a KM technique that traditionally focuses on the
capture and transfer of an individual's tacit knowledge into a more explicit
format that can then be used by others. This knowledge transfer is often
completed when an individual is about to leave an organisation (exit
interview), but can also be applied to those joining (induction) or moving
(promotion) within an organisation, and at times of team/project building
and re-structuring.
This masterclass focuses on a holistic approach to knowledge harvesting and
considers the links and overlaps with other KM related activities.
Speaker: Ian Wooler
Dates: 9th February 2006
Masterclass fee: £495 + VAT (£581.63) including refreshments and a buffet
lunch.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=1072
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=1072>
transforming customer care in information services: foundation programme
*Also available as an in-house course
Ever been into a shop and felt the assistant didn't care about you. Or been
on the phone and thought the other person wasn't really listening to what
you needed. Did you recommend the company or service to others afterwards
or did you tell people about the awful customer service. For most of us
it's the latter and yet it's acknowledged that valuing and caring for your
customers is fundamental to the department's growth and long term future.
This one day workshop gives you practical advice on providing truly
transformational customer care. You'll learn how to attract the right
customers, develop ways of diffusing potential problems and revisit some
fundamental customer principles in the light of your new knowledge.
Speaker: Ruth Sanderson
Date: 10 Feb
course fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1037
<http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR1037>
We look forward to welcoming you to TFPL.
Kind regards
Jacky
Jacky Berry
Training Manager
TFPL Ltd
2nd Floor, Times Square
160 Queen Victoria Street
London EC4V 4BF
email: <mailto:[log in to unmask]> [log in to unmask]
web: http://www.tfpl.com
tel: +44 (0)20 7332 6000
TFPL Ltd, 2nd Floor, Times Square, 160 Queen Victoria Street, London, EC4V 4BF
Tel: +44 (0)207 332 6000 Fax: +44 (0)870 333 7131
Sign up for TFPL job alerts to keep informed of any new exciting opportunities at
http://www.tfpl.com/temporary_recruitment/candidates/cjob_alert.cfm
http://www.tfpl.com/permanent_recruitment/candidates/pjob_alert.cfm
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