Hello All,

Further to Andrews offer of sharing experiences, West Suffolk College are a UK trial site for a
Siemens HiPath 3800 VOIP system, which replaced an expensive to maintain Index system.

There were certainly several issues to iron out prior to installation, and making sure your
existing network is capable of reliably taking voice traffic is essential. We are just about to
expand our CRM system which links Goldmine to the Siemens system - pretty cutting edge for a
college apparently!

I was involved with the planning and implementation from the beginning, and am happy to discuss
the issues and ongoing experienced with anyone considering VOIP. 

Regards

Adrian Hales
------------------------------
Technical Support Manager
West Suffolk College
Out Risbygate
Bury St Edmunds
Suffolk IP33 3RL

Telephone: 01284 716366
Fax: 01284 716377  

-----Original Message-----
From: Gerard Hayes [mailto:[log in to unmask]]
Sent: 01 March 2006 16:19
To: [log in to unmask]
Subject: Re: VOIP

Dear Andrew

Thank you for making the offer of sharing your experience on VOIP with colleagues in the
region. I hope that others will make contact as appropriate -especially as there is a number of
new builds going on and VOIP has been seen as a solution by various HE & FE institutions around
the UK.

Thanks again - Gerard Hayes, Manager JISC RSC Eastern

----- Original Message -----
From: "Andrew Blakey" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, February 28, 2006 10:32 AM
Subject: VOIP


Hello

reading the Minutes of the meeting I note there was discussion over VOIP

At Thurrock and Basildon College we have move to a complete VOIP installation for Internal
calls and are using it for between campus calls the rollout the the learning centres is hoped
to be completed in March

Contact point would be Simon Young

Andrew Blakey
Director of Information & Resources
Thurrock & Basildon College
Woodview
Grays
Essex RM16 2YR
T:01375 362771
F:01375 391778

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