I am working on quality assurance of our in-house scoping service: are any
similar services we might be able to benchmark with?
The Social Care Institute for Excellence commissions projects on best
practice in social care. We are an in-house team who do scoping to help the
project manager writing the commission brief, also as a starting point of
information resources for successful commissionees.
By scoping we mean gathering, organising and presenting background
information resources at the start of projects. So that means searching
bibliographic databases, tracking down key policy, reports and centres of
excellence, and finding key organisations and community initiatives. Then
we package and present that information in EndNote libraries, Mindmaps,
Word hyperlinked lists etc., with a short summary report. Total time spent:
10-40 hours.
Because of the timing of our scopes in relation to final publication, the
feedback we have had is very limited (e.g. "That's really helpful!"). So
far, most of our quality measures have concerned procedural documentation.
I'll be interested to hear about similar services, especially in the health
and social policy field.
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