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Subject:

[CSL]: E-Government Bulletin, 18 September 2006 - multimedia camp aign; e-consultation research; e-democracy; spatial data.

From:

J Armitage <[log in to unmask]>

Reply-To:

Interdisciplinary academic study of Cyber Society <[log in to unmask]>

Date:

Tue, 19 Sep 2006 08:49:41 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (637 lines)

From: Dan Jellinek [mailto:[log in to unmask]] 
Sent: 18 September 2006 14:18
To: egb-html
Subject: E-Government Bulletin, 18 September 2006 - multimedia campaign;
e-consultation research; e-democracy; spatial data.

+++E-GOVERNMENT BULLETIN
- ISSUE 222, 18 September 2006.
- Incorporating Future Democracy Bulletin.

IN THIS ISSUE: multimedia campaign; e-consultation research;
e-democracy; spatial data.


Please forward this free service to others
so they can subscribe - full details at the end.
We never pass on email addresses.


++Special Notice: Voice Over IP (VoIP) In The Public Sector
- 24 October 2006
- Royal Institute of British Architects (RIBA), London
http://www.headstar-events.com/voip06/ .

Within five to 10 years, analysts predict that traditional voice
telecommunications will be a thing of the past. Increasingly, voice
calls are already being carried using internet technologies and cost
savings, productivity gains, and specialist new services such as
teleconferencing are all there to be exploited.

For the second year, E-Government Bulletin is hosting a seminar for
all public sector bodies and their private sector partners who are keen
to find out more and understand how they can exploit the new VoIP
technologies to the full.

For more information and to register, see:
http://www.headstar-events.com/voip06/ .

[Special Notice ends].


++Contents - E-Government Bulletin Issue 222.

Section One: News.

01: DTI Campaign To Raise Awareness Of Rich Media
- workshops to share private sector knowledge.

02: DWP Presses Suppliers On IT Service Levels
- contractual negotiations for disabled staff underway.

03: E-Consultations Flawed By Mismatched Expectations
- research uncovers divergent views of citizens and government.

04: Spatial Data To Boost Liverpool's Online Services.
- digital geographical data to be used in call centre and website.


News In Brief: 05: Measuring Success - benchmarking report; 06:
Communicating Excellence - project winners announced; 07: Google
Mash - US library contest.

Section Two: E-Democracy - Interview with Tom Steinberg.
08: Making A Difference The Easy Way: The MySociety e-democracy
organisation that uses the web to enhance democratic participation, has
attracted the Prime Minister's attention and has caused ripples through
Parliament. Mel Poluck spoke to its creator.

Section Three: Focus - Take-Up.
09: Rich Seams To Be Mined: Rich media content increases
interactivity, personalisation and allows for a choice of media on which
to receive information. Derek Parkinson writes on a Department of
Trade and Industry campaign aiming to encourage the public sector to
embrace new digital media to reach the widest possible audience.

[Contents ends].


++Special Notice: Matthew Taylor Is Keynote At 'e-Democracy '06.'
- 16 November 2006
- CBI Conference Centre, Centre Point, London.

Matthew Taylor, chief adviser on political strategy in the Prime
Minister's Strategy Unit, is now confirmed as our keynote speaker at
e-Democracy '06, the UK's largest ever dedicated e-democracy
conference and exhibition.

Topics covered include e-voting; the role of the internet in political
campaigning in the UK, US and worldwide; citizen-representative
dialogue using new technologies; grassroots movements and the net;
webcasting meetings; online policy consultation; and much more.

Other speakers include Mary Reid, former Chair, Local E-Democracy
National Project; Tom Steinberg, Director, MySociety; and Liz
Barclay, Presenter, You and Yours, BBC Radio 4. For more
information and to register see:
http://www.headstar-events.com/edemocracy06/ .

[Special Notice ends]


++Section One: News.

+01: DTI Campaign To Raise Awareness Of Rich Media.

A campaign to raise awareness across the public sector of the potential
for rich media, such as video, to deliver cost-effective and citizen-
focused services, has been launched by the Department of Trade and
Industry (DTI). The Effective Content Initiative (ECI) will bring
together private sector suppliers and the public sector in a series of
workshops beginning in November 2006.

The aim of the workshops, planned to run until mid-2007, is to
improve public sector understanding of how rich media, such as video
content, can be used to deliver services via any suitable medium, for
example, home computers, mobile devices, kiosks and TV. In addition,
the public sector - including central and local government officials,
representatives of executive agencies and Regional Development
Agencies - will gain insights into the content production industry,
including a better understanding of how to build a business case for,
and commission, rich media content.

ECI workshops will typically be made up of around ten representatives
from the public sector and an equal number from industry.  "DTI
welcomes any thoughts on what the public and private sectors would
like to get out of these workshops, which will offer industry an
opportunity to help public sector content commissioners understand
better what content can do for them and what is available from the
industry," said a DTI spokesperson.

The workshops will also give pointers to smaller companies on how to
access a market that has previously been difficult for them to reach.
However, the DTI is keen to emphasise that the focus will be on
sharing best practice and understanding, rather than simple sales
pitches. "The endgame for industry is to sell, but the workshops are not
sales platforms or marketing opportunities per se," said a DTI
spokesperson.

ECI is endorsed by Sir Gus O'Donnell, Cabinet Secretary and Head of
the Home Civil Service. In his foreword to the ECI brochure, Sir Gus
encourages dialogue between the public sector and industry.  "By
harnessing best practice from industry on the exploitation of the
exciting developments in digital media that we now see all around us
in our daily lives, we can surely match - and often exceed - the rising
expectations of citizens in the way they can access public services. The
real prize is effective delivery of services that users find compelling
and easy to use, hence reducing the number of those that are excluded
through the changeover to digital service access and delivery. To
achieve this, the public sector must work closely with and learn from
the ICT and creative industries."

In addition to the workshops, ECI also has its own section on the DTI
website, offering an online source of news, information and contacts:
http://fastlink.headstar.com/DTI2 .

NOTE: For more on the campaign, see Section Three of this issue.


+02: DWP Presses Suppliers On IT Service Levels.

Work is underway to establish shorter turnaround times for resolving
IT faults that occur on the desktop computers of disabled staff at the
Department for Work and Pensions (DWP). The move will mean that
technical problems experienced by disabled staff should be solved as
quickly as those affecting non-disabled employees.

The DWP IT Accessibility Solutions Team is currently in discussion
with technology suppliers with the aim of building faster turnaround
times into contracts.

So far, there has so far been good co-operation from suppliers. "They
are interested because there is potential for them to re-use the delivery
model on other contracts that will support future customers in meeting
obligations under the Disability Discrimination Act," she said.

At present, where a technology upgrade or replacement is required for
desktop computers with assistive technology installed, or when a fault
occurs with specialist access software it's possible that staff with
disabilities can't access IT systems until they've got their solution, head
of the DWP IT Accessibility Solutions Team Jenny van Tinteren told
E-Government Bulletin.

Access technology includes screen readers, which "speak" all on-
screen content to users, screen magnifiers or speech recognition
software installed on their work desktop computers.

Van Tinteren's team is in the process of compiling an internal guide for
IT project managers, which will cover information and advice on
including accessibility in the purchase and design of new IT systems
and on setting up in-house accessibility testing.

NOTE: Jenny van Tinteren spoke last week at e-Access '06,
( http://www.headstar-events.com/eaccess06/ ),
an annual conference on access to technologies by people with a
disability hosted by E-Access Bulletin.


+03: E-Consultations Flawed By Mismatched Expectations

There is a mismatch of expectations between government and the
public when it comes to consultation, finds a new report on the use of
e-consultation methods among central and local government and
community and voluntary groups in Northern Ireland and the Republic
of Ireland.

The research by Queens University, Belfast finds that while
government typically views consultation as a way of gaining
knowledge about citizen's views, citizens want to influence decision-
making through consultation and therefore expect feedback on their
responses. See:
http://www.e-consultation.org/files/ecrp_report.pdf

More than half - 57 per cent - of central and local government bodies
surveyed don't have any feedback or review structures in place and
therefore run the risk that dissatisfied respondents get "consultation
fatigue" and stop engaging with public policy, say the authors.

The report, based on recent surveys, found that while some public
bodies both north and south of the border were experimenting with
new technologies to consult the public, the bulk of consultations were
still conducted using traditional techniques.

"Although some people are willing to experiment, there is no routine
use of e-consultation methods," says David Newman, lecturer in
information systems at Queens University, Belfast, and one of the
report's authors. "The most popular techniques still involve sending
out 200-page documents and expecting people to reply by letter."


+04: Spatial Data To Boost Liverpool's Online Services.

Improved spatial information is set to play a key role in improving the
efficiency and effectiveness of Liverpool City Council's online
services, E-Government Bulletin has learned.

The first stage in using spatial information more effectively will begin
next month, when online maps and gazetteer information will be rolled
out to staff in Liverpool's call centre, one of the largest of its kind in
the country. Staff handling public enquiries will have access to an
enhanced online "dashboard" with access to maps, gazetteer
information, and service databases.

As a result, they will be able to process enquiries more quickly, and
identify duplicate reports of problems more easily, said council
Geodata Manager Brian Jones. "Because councils deliver so many
services it makes sense to group them in clusters, such as
environmental issues. A lot of what is reported is reported spatially,"
he said.

Access to spatial information will also enable call centre staff to be
more proactive, telling residents about future improvements planned
for their areas when they report problems, said Jones.

Also in October, the council website
( http://www.liverpool.gov.uk/ )
will launch a map-based service for residents. By entering a postcode,
residents will be able to see a map of their neighbourhood with public
services such as libraries and recycling points marked, said Jones. "It
will be more proactive in the sense of signposting other services that
residents might not have thought about originally," he said.


News In Brief:

+05: Measuring Success: Numerous practical hints for success in
assessing progress with e-government at a national and international
level are included in a report published by the University of
Manchester. 'Benchmarking eGovernment' includes a checklist for
those planning and evaluating e-government benchmarking studies:
http://fastlink.headstar.com/uman1 .

+06: Communicating Excellence: Leeds City Council has scooped
'Best contact centre project' at the Communications in Business
awards. Leeds uses voice over IP allowing the public to contact the
council via email, voice or the web. Cheshire Police won 'Best
converged network project' for its converged voice, video and data
infrastructure:
http://www.cibawards.com/finalists.ehtml .

+07: Google Mash: The first prize of a US competition seeking
innovative ways of improving access to libraries has been won by an
initiative that integrates library information into the personalised home
page of search engine Google. 'Go-Go-Google-Gadget' by John
Blyberg won the 'Mashing up the library' contest run by library
software providers, Talis:
http://www.talis.com/news/press/Competition2006.shtml .


[Section One ends.]

++Sponsored Notice: Europe W2i Digital Cities Convention
- Olympia Conference Centre, London
- September 25-26, 2006

The W2i Digital Cities Convention is a professional development
seminar providing local government officials and IT professionals with
training in broadband wireless planning and implementation.
The conference explores the range of broadband wireless enabled
applications and services for cities, communities and regions, including
solutions for digital inclusion; public safety; neighbourhood portals;
and intelligent transport systems, among others.

With an emphasis on local government practitioners' experiences, the
convention will serve as a meeting place for technology vendors,
service providers, and systems integrators who will feature in the
Technology Showcase. These include: BelAir Networks, IBM, Intel,
Motorola, Cisco Systems, SkyPilot Networks, and Tropos Networks.

For details see:
http://www.w2idigitalcitiesconvention.com/ .

[Sponsored Notice ends]


Section Two: E-Democracy
- Interview with Tom Steinberg.

+08: Making A Difference The Easy Way
by Mel Poluck.

Although IT was not directly within his remit as policy analyst at the
Prime Minister's Strategy Unit, it did influence the e-democracy
organisation Tom Steinberg went on to create in 2003.

"Government learns from other countries or from the private sector,"
he said. "The Government wasn't going to be doing anything new
unless it had new examples to learn from. With MySociety we're
trying to provide examples."

The award winning, non-profit body that uses the web to enable and
enhance democratic participation, has gone from strength to strength
ever since. The MySociety ethos is simple: to improve local life using
the internet to connect the public to their decision makers.

"We focus on citizens and government working together," Steinberg
told E-Government Bulletin. Some initiatives under the MySociety
banner are about serving the underserved, while others are simply
about providing new services, he said.

"There are lots of gaps we fill. How can people that don't know much
about the structure or language of government contact their politician?
People that don't know about government; what will they type into
Google if they don't know who their MP is?"

"One of the things I'm most proud of is 'WriteToThem'"
( http://www.writetothem.com/ ),
Steinberg said. "We served a lot of people at the margins of democratic
involvement: 44 per cent of people [that used it] had never written to a
politician. That's a success," he said.

The project aims to encourage people to contact their UK local
political representative and provides a very simple interface with a
search box for people to input their postcode to find them.

The site also publishes MP's responses to the emails and faxes they
receive from the public. Similar transparency is built into
'TheyWorkForYou'
( http://www.theyworkforyou.com/ ),
a MySociety initiative that helps the public "keep tabs" on elected and
unelected representatives in Parliament. TheyWorkForYou provides
access to recent and archived debates from the House of Commons and
the House of Lords, showing the "busiest" debates and enabling the
public to rate representatives on the questions they raise in parliament.

But it recently came to light that MPs, including Jack Straw, had been
tabling questions in Parliament solely to increase their
TheyWorkForYou rating, according to Steinberg. "MPs are asking
questions to improve their scores on the website," he said.
Consequently, an open meeting is to be held on 7 November in
Westminster to discuss the way forward for the project, and to address
this issue.

Another MySociety project to yield unexpected results is 'PledgeBank'
( http://london.pledgebank.com ),
which enables people to vote on topics or make pledges to better their
community. Last July, a year after its creation, the site received a
pledge from none other than Tony Blair
( http://london.pledgebank.com/Sportclubpatrons ),
promising to become the patron of a London community sports club on
the London version of the site if he received pledges from 100 London
based public figures. The plan worked.

The project also sparked the creation of digital copyright campaign
The Open Rights Group. "We didn't expect it would start Non-
Governmental Organisations," Steinberg said. Of the 1,000 people who
pledged to contribute 5 pounds a month to the group, over 500 have
paid up.

Steinberg's latest plans are to develop an e-petitioning initiative in
partnership with the Prime Minister's 'Number 10' website
( http://www.number-10.gov.uk/output/Page1.asp ),
enabling the public to submit and sign petitions online. Steinberg says
the public beta will be out soon, although no date is yet set.
Functionality will also increase during the public beta, bringing
the methods of constantly user responsive open source
development to a government world more used to rigid
specifications.

Also in the pipeline are the results of the MySociety call for proposals
for new initiatives
( http://www.mysociety.org/proposals2006/about ).
After a public vote for the best proposals, the team promise to
construct websites on the winners, which will be announced in the next
few weeks.

Among other e-democracy initiatives that Steinberg admires, the online
issues forum used in Minnesota and since piloted in Brighton and Hove
and the London Borough of Newham merits a mention. "The truth is,
there's not much out there," he said. What advice would he give to any
similar initiatives in development? "Focus on the really simple tools,
but do something useful," he says.

[Section Two ends].


++Section Three - Focus
- Take-Up.

+09: Rich Seams To Be Mined
by Derek Parkinson.
The Effective Content Initiative (ECI) is a joint Department of Trade
and Industry (DTI) and industry initiative that aims to promote the use
of effective digital content in the public sector, informed by industry
best practice.
Endorsed by Sir Gus O'Donnell, Cabinet Secretary and Head of the
Home Civil Service, ECI aims to raise awareness across central,
regional and local government of the potential benefits that can be
achieved by harnessing best practice from industry on the exploitation
of new media tools and platforms in communications with, and service
delivery to, all citizens.
The campaign identifies six key ways in which new media content can
help the public sector to reach its audience more effectively. These key
ways can be illustrated by thinking about how new media might
enhance the way a planning application is dealt with, for example.

New media enables transactions, such as making a planning
application online. It also enables two-way communication, such as
discussing that application with the planning officer, whether in real
time or via email or messaging.

Personalisation is a possibility, offering the person who has just made a
planning application information on what is required under building
control, any site management rules, or how the council handles
building waste, for example.

Becoming part of a community is also possible, enabling a person to
join a chat room to talk to others who have been through the planning
process about lessons learned or ways to do things, or have an
opportunity to engage with the local community to hear and respond to
any concerns they might have about the application.

New media makes rich content easier to receive, enabling a person to
download video of a planning meeting which shows how the
committee approached difficult decisions and gives an insight into the
way they apply their published criteria, for example.

Last but not least, new media supports interactivity, enabling a
neighbour of a planning applicant to show amendments to the
application that would make it acceptable to them, for example.

In addition, the campaign highlights opportunities to use rich media
and innovative delivery platforms such as mobile phones, digital TV or
games consoles to reach sections of society that are unlikely to engage
with government on a Personal Computer. Effective use of graphics
and video can help to communicate with those who do not have
English as a first language or who are literacy challenged.  Effective
use of audio can help to reach those who are visually impaired. The
central message of the campaign is that truly effective use of new
media content can deliver a better targeted, more effective and more
cost-effective message or service to any group of citizens.

ECI workshops are planned to run until mid-2007. These will typically
be made up of around ten representatives from the public sector and an
equal number from industry. DTI welcomes any thoughts on what the
public and private sectors would like to get out of these workshops,
which will offer industry an opportunity to help public sector content
commissioners understand better what content can do for them and
what is available from the industry.

In practice, this means that suppliers will have opportunities to suggest
ways of delivering and measuring the effectiveness of rich media
services, particularly among hard-to-reach groups in the population.
"The focus is to explore synergies between private and public sectors
which are educational and practical and help the public sector do its
job better and achieve best value for money," said a DTI spokesman.
It will also help small businesses understand better the needs of
Government and improve their prospects of doing business with
Government.

In addition to the workshops, ECI also has its own section on the DTI
website, offering an online source of news, information and contacts.
A brochure and flyer are also available to view at:
http://www.dti.gov.uk/sectors/digitalcon/effectivecontent/page10175.ht
ml

Industry and trade associations such as The International Visual
Communication Association
( http://www.ivca.org/ ),
Producers Alliance for Cinema and Television
( http://www.pact.co.uk/ ),
Intellect
( http://www.intellectuk.org )
and WT2 working+together
( http://www.wt2-policyunplugged.co.uk/main/ )
are engaged with the ECI and DTI is discussing specific events with
these organisations and their members. DTI also encourages
organisations not affiliated to trade associations to contact them direct
if they would like to participate in these workshops.

This DTI-led work is expected to deliver a significant contribution to
the Government's Digital Strategy and the goal of a more inclusive
society. It is consistent with the broad principles of the
'Transformational Government' strategy and with improved citizen
focus in the Engage framework set out by the Government
Communications Group.

The workshops will help to inspire new approaches to communication
of government content and services, now that the majority of internet
connections are broadband-enabled.  DTI welcomes participation from
central government, executive agencies, regional and local authorities,
and industry. If you are interested in attending the workshops, please
contact DTI at the following email address:
cciebusinessbroadband&[log in to unmask] .


[Section Three ends].


++Special Notice: Place Your Advertisement Here
- Reach more than 11,000 in e-government
- Largest opt-in/requested circulation in the sector.

E-Government Bulletin is the logical choice for advertising any
e-government service, product or job. We are the only email newsletter
in our sector to receive a circulation audit from ABC Electronic
( http://www.abce.org.uk ),
part of the Audit Bureau of Circulation. This shows we have the largest
opt-in/requested circulation in the sector:
http://www.abce.org.uk/search/headstar .

To find out more about advertising and sponsorship opportunities,
please email Claire Clinton on [log in to unmask] or phone her on
01273 231291.

[Special Notice ends].


++END NOTES.

+HOW TO RECEIVE E-GOVERNMENT BULLETIN.

To subscribe to this free fortnightly bulletin as an HTML attachment
email:
[log in to unmask]
or for the plain text version email:
[log in to unmask] .

To unsubscribe from the HTML version email:
[log in to unmask]
and to unsubscribe from the text version email:
[log in to unmask] .

For further information on subscription, including how to
subscribe or unsubscribe from an alternative email
address and how to find out if a
particular address is subscribed, see:
http://www.headstar.com/egb/subs.html .


+TEN STANDARD: This newsletter conforms to the accessible Text
Email Newsletter (TEN) Standard, developed by our sister newsletter
E-Access Bulletin. For details see:
http://www.headstar.com/ten .


+COPYRIGHT NOTICE.
- Copyright 2006 Headstar Ltd.
Regular circulation or reproduction of the bulletin by third parties is
forbidden. Properly accredited articles (always including source
details, bulletin subscription details and web address) or entire single
issues of the bulletin (including this notice) may be forwarded to
individuals or groups of people as long as it is made clear that to
receive a regular copy, people must subscribe individually. For queries
about article reproduction, syndication or other copyright issues please
email [log in to unmask] .

ISSN 1476-6310


+PERSONNEL

To contact us by email, please use our first names and add
[log in to unmask]

- EDITORIAL.
Editor - Dan Jellinek
Deputy Editor and E-Democracy Editor - Derek Parkinson
Senior Reporter - Mel Poluck
Technical Advisor - Nick Apostolidis.

- SPONSORSHIP AND ADVERTISING.
Marketing Executive - Claire Clinton

A searchable archive of our back-issues can be found on our website:
http://www.headstar.com/egb .

[Issue ends]. 

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************************************************************************************
Distributed through Cyber-Society-Live [CSL]: CSL is a moderated discussion
list made up of people who are interested in the interdisciplinary academic
study of Cyber Society in all its manifestations.To join the list please visit:
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