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Tenth IFIP TC13 International Conference on Human-Computer Interaction
Describing Users in Contexts
- Perspectives on Human-Work Interaction Design
ONE DAY workshop (September 12, 2005)
Torkil Clemmensen1, Rikke Orngreen1 and Annelise Mark Pejtersen2
1 Department of Informatics, Copenhagen Business School ([log in to unmask] and [log in to unmask])
2 Risoe National Laboratory, Denmark ([log in to unmask])
Human-Work Interaction Design
Analysis of users' work and life as well as the design of computer-based information systems has inspired the development of numerous techniques and methods. Some have been widely adopted by practitioners. Others are mainly used by researchers. While certain techniques and methods provide an integrated focus on analysis and design, most of them focus on either analysis or design. The strongest link between analysis and design is the general reliance on iteration as a way to develop products that fits the user needs and context. The extensive work studies have hitherto proven successful in describing users and their work and life context, but have also shown limited success in informing design. In a period with flexible, mobile technologies used in drifting contexts, it becomes of central importance to maintain focus on users and complex user situations. As society and users work becomes more complex and global, we believe multidimensional user descriptions may provide a way of focusing on a robust and nuanced user approach, e.g. by means of multimedia portraits of users.
This workshop is an initial activity based on our proposal for a new IFIP TC 13 Working Group, named: Human-Work Interaction Design (HWID). On an overall level the scope of the working group is to establish relationships between extensive empirical work-domain studies and HCI design. The work group aims at the analysis of and the design for the variety of complex work and life contexts found in different businesses. Technology is changing human life and work contexts in numerous, multi-faceted ways; however, the design and the work-study oriented techniques are not only rarely integrated but also tends to overlook the complexity of the individual or small group end-users when applying new technologies.
Workshop Objectives
The objective of the workshop is two fold. We are equally interested in gathering accounts of the nature and consequences of insufficiently simple descriptions of users in analysis and design activities as we are in discussing attempts to and techniques for developing new and more complex ways of describing users in analysis, design and evaluation of new applications. The workshop also aims at gathering different groups from the HCI community -researchers, practitioners and educators a like. We need to discuss what and who we are, when we talk about the human as a concrete user of a concrete IT-application that has to be designed, developed, implemented, evaluated and/or re-designed. The long-term objectives of the workshop are to:
Increase awareness about the existence, nature, and consequence of the need for more complex descriptions of users in context, for researchers as well as designers.
Identify techniques and methods for future Human-Work Interaction Design activities.
Registration
Registration will be possible through the conference website at http://www.interact2005.org. Registreation will cost 150 Euro before June 10 and 200 Euro after this date. It will be possible to register for a workshop only and not for the whole conference.
Workshop Papers
The organisers of the workshop will facilitate discussions based on position papers. Participants are therefore required to submit papers (up to 4 pages) based on the following 3 issues:
Which methods/models/techniques describing users in context do you have experience with and how and in which context have you applied them.
What did these user descriptions provide / did they provide the expected outcome.
Can or have you envisioned a need for richer or more complex descriptions of users in a (global) context - if no, why not / if yes, why and where.
Accepted position papers will be made available to the workshop participants prior to the workshop at the workshop website: http://asp.cbs.dk/hci/interact2005. The participants will be asked to read the position papers in advance and relate their position paper to other positions. Position papers will be reviewed with respect to their relevance, quality and ability to stimulate discussion. Please send your submission in Word or PDF format to: [log in to unmask] or [log in to unmask] or [log in to unmask]
Target Audience and Expected Outcomes: Future Publications
The target audience of the workshop is researchers, practitioners and educators, who have experienced with HCI and work studies and an interest in user descriptions. Another target audience is people who see themselves as interested in the HWID workgroup are also welcome to attend. After the workshop the organisers will assess whether the workshop could form the basis for a special issue in one of the core HCI journals. Maximum number of participants is 20.
Workshop Organisation and Duration
This full day workshop begins with presentations (by the key officers and workshop participants) and discussions of current ways of describing users in context. Then moving on to dilemmas and future possibilities, the experiences by the participants will be discussed in more detailed in smaller workgroups (facilitated by the key officers), ending with a plenum discussion, which will summarise the lessons learned on the possibilities and barriers of moving to more multidimensional user descriptions. The workshop is organised to allow for amble time for discussion among peers.
Key Officers - the Organisers of the Workshop
The organisers of the workshop are among the initiators of the proposed new TC 13 HWID working group. We have backgrounds in different approaches to description of users in contexts and come from both the work-studies and the HCI field.
Annelise Mark Pejtersen (Research Prof.), Director of CSEC, Risų National Laboratory, Denmark and affiliate prof. at the University of Washington, Seattle, USA.
Torkil Clemmensen (Assoc. Prof.) and Rikke Orngreen (Ass. Prof.), members of HCI Research Group, Department of Informatics, Copenhagen Business School, Denmark
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