What may at first amuse and then horrify you is http://tinyurl.com/bgyju
where Bentham's Panopticon is alive and well and living in a call centre
near you. Wholly relevant to your message.
-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Carl Johnson
Sent: 15 December 2005 09:00
To: [log in to unmask]
Subject: Re: [data-protection] Call Centre Staff
I've not listened to the show but from the comments i've read, it appears an
important point is being missed.
These criminal gangs tend not to send people into companies with the
intention of stealing data. Instead, they usually 'recruit' those already
there usually by offering a financial incentive or by threats or even in
some cases, violence.
It comes to a point where it is, in my view impractical to suggest a CRB
check for such positions as those employed in this area tend to earn far
below the regional and national averages (making this a huge disincentive).
Staff churn is typically high and recruitment is an ongoing process in the
bulk of these environments. This can result in delays in getting staff
answering the phones impacting SLA, customer satisfaction and ultimatley,
profit.
Careful vetting should of course be undertaken when sensitive information is
held or used, but on the whole, its probably unwise to do this as a matter
of course.
Naturally, if companies made more of an effort to treat their call centre
staff with a little common curtosey and a real, living wage rather than
National minimum wage plus commission, then maybe they'd build up a little
loyalty and these people would be less in need of money from the criminals.
Rgds
Carl
[log in to unmask] wrote:
> There is a difference between a background check that one is entitled
> to carry out and one like a Criminal Records Bureau check which is
> usually forced consent.
>
> I come down strongly in favour of the individual job applicant here,
> though totally see the employer's point
>
> _____
>
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Julian Curmi
> Sent: 15 December 2005 07:08
> To: [log in to unmask]
> Subject: Re: [data-protection] Call Centre Staff
>
>
>
> Background checks are a start
>
>
> Regards
>
> Julian Curmi
> Information Security Officer
> Bank of Valletta plc
> Risk Monitoring Dept
> Malta
>
> Tel: [2275] 3139
> Mob: 79617860
>
>
>
>
>
> Tim Trent <[log in to unmask]>
> Sent by: This list is for those interested in Data Protection issues
> <[log in to unmask]>
>
>
> 14/12/2005 17:04
>
>
> Please respond to
> Tim Trent <[log in to unmask]>
>
>
>
> To
> [log in to unmask]
>
> cc
>
> Subject
> Re: [data-protection] Call Centre Staff
>
>
>
>
>
>
> An interesting radio item. As the police say there is no way we can
> protect ourselves against organised crime infiltrating the
> organisations we do business with.
>
> Even (!) policies for non disclosure are irrelevant in the face of a
crime.
>
> So what we need more of is (presumably) CRB checks where staff are
> public facing. But this is also a gross infringement on the right of
> the individual not to succumb to such a check.
>
> Does this not actually mean we have a slow news day? And radio 4 is
> short of a news item? This is part of the scare tactics on identity
> theft that are prevalent at the moment. Is the ulterior motive to
> press for the UK National Identity card database?
>
> -----Original Message-----
> From: This list is for those interested in Data Protection issues
> [mailto:[log in to unmask]] On Behalf Of Ibrahim Hasan
> Sent: 14 December 2005 15:33
> To: [log in to unmask]
> Subject: [data-protection] Call Centre Staff
>
> On Radio 4's "You and Yours" today they had a feature on call centres
> security.
>
> Apparently call centres are being infiltrated by organised gangs whose
> members then pass on personal information to their associates to
> assist in committing financial fraud and other crimes.
>
> This is quite worrying especially in the light of my previous post
> about banks purportedly ringing up customers out of the blue and
> asking for personal information e.g. dates of birth etc.
>
> Local authorities who increasingly are using call centres and One Stop
> Shops need to be cautious.
>
> You can listen to the program by going to the BBC radio website and
> using the Listen Again function.
>
> http://www.bbc.co.uk/radio4/progs/listenagain.shtml#y
>
>
>
> Ibrahim Hasan
>
>
> Act Now Training
> www.actnow.org.uk
> Information Law Training for the Public Sector New Spring/Summer 2006
> program launched
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> All archives of messages are stored permanently and are available to
> the world wide web community at large at
> http://www.jiscmail.ac.uk/lists/data-protection.html
> If you wish to leave this list please send the command leave
> data-protection to [log in to unmask] All user commands can be
> found at : - http://www.jiscmail.ac.uk/help/commandref.htm
> Any queries about sending or receiving message please send to the list
> owner
>
> [log in to unmask]
> (all commands go to [log in to unmask] not the list please)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> All archives of messages are stored permanently and are available to
> the world wide web community at large at
> http://www.jiscmail.ac.uk/lists/data-protection.html
> If you wish to leave this list please send the command leave
> data-protection to [log in to unmask] All user commands can be
> found at : - http://www.jiscmail.ac.uk/help/commandref.htm
> Any queries about sending or receiving message please send to the list
> owner
>
> [log in to unmask]
> (all commands go to [log in to unmask] not the list please)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
>
>
> _____
>
> Internet Email Notice
>
> The information contained in this message or any of its attachments
> may be privileged and confidential and intended for the exclusive use
> of the addressee. If you are not the addressee, any disclosure,
> reproduction, distribution or other dissemination or use of this
> message is strictly prohibited.
>
> Opinions or views expressed in this message belong to the author only,
> except where the message states otherwise and the sender is authorised
> to state them to be the views of Bank of Valletta plc or any of its
> subsidiaries. If you have received this message in error, please
> delete it forthwith, destroy any hardcopies, and kindly inform the author
immediately.
>
> Thank You.
>
>
> Website: http://www.bov.com/
>
> _____
>
>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> All archives of messages are stored permanently and are
> available to the world wide web community at large at
> http://www.jiscmail.ac.uk/lists/data-protection.html
> If you wish to leave this list please send the command
> leave data-protection to [log in to unmask]
> All user commands can be found at : -
> http://www.jiscmail.ac.uk/help/commandref.htm
> Any queries about sending or receiving message please send to the list
owner
> [log in to unmask]
> (all commands go to [log in to unmask] not the list please)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask]
All user commands can be found at : -
http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving message please send to the list owner
[log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
All archives of messages are stored permanently and are
available to the world wide web community at large at
http://www.jiscmail.ac.uk/lists/data-protection.html
If you wish to leave this list please send the command
leave data-protection to [log in to unmask]
All user commands can be found at : -
http://www.jiscmail.ac.uk/help/commandref.htm
Any queries about sending or receiving message please send to the list owner
[log in to unmask]
(all commands go to [log in to unmask] not the list please)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
|
