As we move towards the end of October there are still some places available
on some exciting course offerings from TFPL. Please contact the training
team Jacky Berry [log in to unmask] or Anita Kaler [log in to unmask]
020 7251 5522 if you wish to book a place.

Time management - working smarter not harder
Speakers: Beryl Morris & Keith Bonson
Date: 24 October
This new course on time management is a one day workshop which will
concentrate on developing skills to work smarter not harder and learn to
work well under pressure. The course will consider the key elements of
effective time management, identify our individual time 'bandits' and
explore practical ways to identify priorities, avoid procrastination, deal
with interruptions and crises and delegate tasks to others. It will also be
an opportunity to exchange ideas and experiences with others and to develop
an initial action plan to take back to the workplace.
Fee: £295.00 + VAT (£346.63) includes buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr829 

Return on Investment for libraries and information services
Speakers: Boyd Hendriks & Ian Wooler
Date: 25 Ocotber
This one-day course for knowledge and information managers deals in
pragmatic and clear ways the issues of organisational benefits around
information expressed in Business Cases, Intangible Value, Return on
Investment and the activities and responsibilities connected with
thesetopics. 
Now more than ever it is vital for information services to show in a
convincing and reliable way the clear and measured benefits of its efforts
in the core processes and knowledge assets of the organisation. Investments
in information technology like intranets, portals and search technology etc.
and expectations from knowledge management and intellectual capital make the
need for clear understanding of results even more important. You will learn
how to do the research within your organisation, how to present your
projected results to a board of directors and how to put a plan of action
together. At the end of the course participants will take away a first draft
of a plan of action for their own organisation.
Fee: £295 + VAT (£346.63) including refreshments and a buffet lunch
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR902 

Know your client - make research mission critical
Speaker: Heather Hooper
Date: 26 October (am)
As governments attempt to combat money laundering, complying with the new,
stricter regulatory environment has become mission critical for banks and
other financial institutions. This is especially true in the areas of
customer identification and know-your-customer regulation. A new set of
librarians and researchers has emerged: those responsible for customer due
diligence, background checks and overall regulatory compliance. This
workshop will discuss the current regulatory environment in the United
States and Europe and how this presents opportunities for librarians,
researchers and knowledge managers. 
Fee: £145.00 + VAT (£170.38) includes buffet lunch and refreshments.
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=TR808 

Digital repositories for research, public and governmental organisations
Speaker : Ron Davies Date : 27 October Many research, public and
governmental organisations have as part of their mission the dissemination
of information to the general public or to broadly-based communities of
interest. In order to meet this goal, they create and provide access to a
wide range of formally and informally published documents; their expert
staff members may also be involved in publishing in the trade or academic
press, in making presentations and in developing learning materials. All
these documents can be of long-term value to the organisation in terms of
explaining its mission, furthering its goals, or influencing communities.
Though nowadays all of this material will exist in electronic form, it may
be hidden on private computer drives, be difficult to find, or at risk of
loss or distruction over the longer term. 
Institutional repositories of digital materials can be of as much value to
these kinds of organizations as they are to institutes of higher and further
education, the current innovators in this field. This course will explain
the business models that underly a digital repository, the technology
options that are available and the issues that need to be considered in
developing a respository, including metadata creation, workflow processing,
accessibility and digital preservation. 
Fee : £295.00 + VAT (£346.63) includes buffet lunch and refreshments
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr809 

Transforming customer care in information services: foundation programme
Speaker: Ruth Sanderson
Date: 28 October
Ever been into a shop and felt the assistant didn't care about you. Or been
on the phone and thought the other person wasn't really listening to what
you needed. Did you recommend the company or service to others afterwards or
did you tell people about the awful customer service. For most of us it's
the latter and yet it's acknowledged that valuing and caring for your
customers is fundamental to the departments growth and long term future.
Wouldn't it be great to have people out there positively raving about how
great your Information Service is? This one day workshop gives you practical
advice on providing truly transformational customer care. You'll learn how
to attract the right customers, develop ways of diffusing potential problems
and revisit some fundamental customer principles in the light of your new
knowledge.
Fee: £295.00+ VAT (£346.63) includes buffet lunch and refreshments.

Information audit: identifying your organisation's information and knowledge
assets
Speakers: Guy Johnson & Vivienne Winterman
Dates: 31 October & 1 November
The knowledge and information audit is a management tool with a serious
business purpose. It plays a crucial role in the development of knowledge
management initiatives. It is invaluable to the development of information
rich activities such as Customer Relationship Management and Freedom of
Information processes. It helps ensure that information and knowledge
services are aligned to critical business needs and it is essential to the
development of information and knowledge strategies. This is a highly
interactive two day course that looks at the audit process in the context of
organisations and helps delegates assess their objectives and select
appropriate approaches for an audit in their organisation. A variety of
techniques are explored, as are the skills required for a successful audit.
Fee: £650.00 + VAT (£763.75)
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr369 

Cheers

Jacky

Jacky Berry
Training Manager
TFPL Ltd
17-18 Britton Street
London EC1M 5TL
T: +44 (0)20 7251 5522
F: +44 (0)20 7490 4984
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www.tfpl.com  


TFPL Ltd 17-18 Britton Street, London, EC1M 5TL
Tel + 44 (0)20 7251 5522 Fax + 44 (0)20 7251 8318

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