*********apologies for cross-posting********
For more information on these sessions and to book a place follow the web
links, call the training team on 020 7251 5522 or email [log in to unmask]
For a complete listing of our training courses at TFPL visit
www.tfpl.com/training
TFPL has developed a series of evening events which will be held one evening
a week from 6-7.30pm during August and the first week of September. This has
been built upon last year's successful summer academy. The academy sessions
have been devised to support the needs of information professionals who
require training and development in personal and service performance. The
academy is suitable for information professionals from the corporate,
public, academic and governmental sectors.
The four most popular sessions are booking up so book on one of these now to
avoid disappointment:
Foundation level: 'Advanced communication skills'
*giving and receiving feedback to increase confidence and assertion
including practising "saying no"
*basic tools for one-to-one and group presentations
Foundation level: 'Effective delegation'
*why is delegation necessary?
*overcoming barriers to delegation
*delegation model
*how to delegate upwards
Advanced level: 'Building stronger relations'
*how to build rapport using body, verbal and written language
*managing conflict with challenging clients and team members, including the
basics of non-violent communication
Advanced level: 'Negotiation'
*effective negotiation with internal and external suppliers, includes a
"win-win" strategy and handling rejection
*networking, internally and externally, to raise your personal and service's
profiles
The foundation programme is for information professionals who are part of an
information team who wish to achieve unbeatable personal performance. Topics
include:
*assessment of your current personal performance
*communication skills
*delegation
*advanced time management
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr892
The advanced programme is for senior managers who operate a service alone or
with a team who are aiming to achieve unrivalled service performance. Topics
include:
*assessment of your service's current performance
*building stronger relationships; internal and external
*marketing and branding your library service
http://www.tfpl.com/skills_development/courses/cd.cfm?linkid=tr897
We look forward to welcoming you
Amy Millis
Training Administrator
email: [log in to unmask]
tel.: 020 7251 5522
TFPL Ltd 17-18 Britton Street, London, EC1M 5TL
Tel + 44 (0)20 7251 5522 Fax + 44 (0)20 7251 8318
Sign up for TFPL job alerts to keep informed of any new exciting opportunities at
http://www.tfpl.com/temporary_recruitment/candidates/cjob_alert.cfm
http://www.tfpl.com/permanent_recruitment/candidates/pjob_alert.cfm
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