We are aware that some publishers have, over time removed their content from
Ingenta and we ourselves now wonder about the point of trying to maintain
multiple access pathways to the same material if too many difficulties are put
in the way.
If a publisher has its own preferred site, are we going to be better off to
concentrate our efforts on maintaining accurate catalogue or OpenURL links to
that site, and doing the same with Ingenta but only for titles and publishers
with no other online incarnation?
Regards
Steve Cramond
Quoting Lucy Wrightington <[log in to unmask]>:
> But the bigger issue is, why is their record keeping so shoddy? Suddenly
> access is pulled, and the usual response,
> when you are lucky enough to get a response, is we have no record of
> you.......when just last week, month, etc. they were
> allowing us access. We go round and round with so many titles.
> And the slowness of the system....well that is a whole other issue.
> This is so totally unacceptable. Here we are half way through the year in
> the
> new platform that was supposed to offer a superior solution to these
> problems.
> Lucy Wrightington,
> Senior Librarian,
> New York State Dept. of Health
>
>
>
>
> Sarah Pearson
> <S.Pearson.1@BHAM
> .AC.UK> To
> Sent by: An [log in to unmask]
> informal open cc
> list set up by
> the UK Serials Subject
> Group Re: Is IngentaConnect working for
> <LIS-E-JOURNALS@J you? No it bloody well isn't.......
> ISCMAIL.AC.UK>
>
>
> 06/22/2005 03:43
> AM
>
>
> Please respond to
> An informal open
> list set up by
> the UK Serials
> Group
> <LIS-E-JOURNALS@J
> ISCMAIL.AC.UK>
>
>
>
>
>
>
> Hello there,
>
> At University of Birmingham we are also having problems accessing 2005
> content on IngentaConnect. We have recently been moving our e-journals over
> to SFX and have therefore been doing quite a lot of link checking. As a
> result we found a list of about 300 titles where we had a current
> subscription but no 2005 access, despite being halfway through the
> subscription year. Although in some cases the titles are available on other
> platforms, we are receiving a number of complaints and queries from end
> users querying access to content on IngentaConnect.
>
> I have raised this with our subscription agents to see if they have more
> luck with contacting Ingenta about this problem as the direct approach
> doesn't seem to be working judging by the number of postings!
>
> Best Wishes
> Sarah
>
> Sarah Pearson
> E-Resources & Serials Advisor
> Information Services
> University of Birmingham
> Edgbaston
> Birmingham, B15 2TT
> W. Midlands
> tel: 0121 414 5825
> email: [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of C.E.Seagrove
> Sent: 22 June 2005 08:18
> To: [log in to unmask]
> Subject: Re: Is IngentaConnect working for you? No it bloody well
> isn't.......
>
> We have had problems with access to Taylor & Francis, OUP and Professional
> Publishing. It is now nearly 10 days since I last emailed their customer
> service (we don't pay the extra so we can phone) and surprise, surprise I
> still haven't had a reply. We really are in a position now where we have
> little choice but to remove Ingenta Connect as a primary link unless we
> can't get get online access through another provider!
>
> This is all a real shame as I used to find Ingenta customer service really
> helpful.
>
> Carol Seagrove
> Support Services Librarian
> Support Services, Pilkington Library, Loughborough University,
> Loughborough, Leics LE11 3TU
> Tel: 01509 222348 Fax: 01509223993
> ----- Original Message -----
> From: "Aken, Stephanie" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Tuesday, June 21, 2005 8:39 PM
> Subject: Re: Is IngentaConnect working for you? No it bloody well
> isn't.......
>
>
> I agree that IngCon just isn't working for us regarding activation
> issues. Taylor & Francis titles have possibly been the worst nightmare.
> 2005 access was only available for some titles when I was updating our
> database in Apri, then it was available almost across all titles (at
> least, the ones that had been activated previously, not the titles new
> to T & F), and just when I had decided it was safe to begin activating
> the remainder, the 2005 access disappeared again. I suspect the
> temporary access was during the extended gracing period when we all
> complained last round, but now I am faced with trying to activate 2005
> access for well over 200 titles when most already have registered
> content through 2004 (which makes the admin part even more
> "challenging"). Most of the Dekker content, of course, hasn't been
> moved to Ingenta, but that's another issue entirely. I clearly saved
> the best for last (T & F) for my annual cleanup. I'm not envisioning
> that an ERM system will help much with these issues?
>
> Stephanie Nicely Aken, Electronic Resources Coordinator, University of
> Kentucky Libraries
> William T. Young Library
> University of Kentucky
> 500 S. Limestone
> Lexington, KY 40506-0456
> phone: (859) 257-0500, ext. 2050
> fax: (859) 257-0508
> [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Daldy, Bertrand W
> Sent: Tuesday, June 21, 2005 1:18 PM
> To: [log in to unmask]
> Subject: Re: Is IngentaConnect working for you? No it bloody well
> isn't.......
>
> Dear Ms Sansome and to anybody else....
>
> E-Journal activation problems (in fact e-journal problems generally) are
> a pain in the @*!#. Whenever there is a problem of this sort one always
> feels that it must be working OK for everybody else. Let me reassure you
> that you are not alone. We are having exactly the same problems as you
> are.
> Ingenta always seem strangely reluctant to ever answer an email although
> when you ring them up (we pay to be able to have this service) I've
> always found them to be very helpful and they usually activate the
> problem titles immediately. This approach is fine if you have a few
> titles but I've got a long list of them so I emailed them my list. No
> response yet. Something tells me that I'll be emailing them again very
> soon...
>
> Bertrand Daldy
> Kingston University Library
>
> -----Original Message-----
> From: An informal open list set up by the UK Serials Group
> [mailto:[log in to unmask]] On Behalf Of Anna Sansome
> Sent: 21 June 2005 17:47
> To: [log in to unmask]
> Subject: Is IngentaConnect working for you?
>
> Dear all,
>
> I notice that Lesley Crawshaw posted to the list at the end of April
> thanking Ingenta for resolving the problems with 2005 access. Does that
> mean that I am the only one who is still having problems accessing 2005
> subs and various other years' issues too? There are titles which do not
> show a subscription at all where we have a long-standing subscription.
> My
> two most recent examples are both published by SNAME - Marine Technology
> and Journal of Ship Research. We have paid for subscriptions to these
> titles yet there is no "S" next to the titles on IngentaConnect. Having
> dug around on the web, I have found the old Ingenta Select pages which
> allow us access to content up to and including 2004. I emailed Ingenta
> about this on
> 25/05/2005 and 27/05/2005 but have only received an automated response.
> I
> was also given a suspiciously short subscriber number to set up our
> access to Austrian Studies and, as I expected, this has not worked.
>
> I'd be grateful if you could let me know whether it's just us that's
> still struggling!!
>
> Cheers
> Anna
>
> Anna Sansome
> Electronic Journals Administrator
> UCL - University College London
>
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>
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