Dear Sandra,
We are currently experiencing a particularly high volume of emails to our
customer service department. Most of the queries we are dealing with are
related to access that has not renewed because the three month grace period
has expired and we have not received complete subscription renewal
information from several publishers. We are working with these
publishers to expedite receipt of the correct information, and are also
increasing the number of staff available to handle customer queries. We
appreciate your patience during this busy time while we address our backlog
and resume our normal levels of good quality, timely service.
Duplicate entries in your subscription list are generally due to one of
three things: a split subscription (2000 - 2001, 2004-2005), a change in
subscription number from the publisher, or a change in the way the
subscription range is sent to us (from date-based to volume/issue). In
each of these instances our systems will create a new record rather than
alter the existing record and risk incorrectly matching two records. This
is reflected in the downloadable .csv file, but is invisible to your users
who will be given seamless access to the sum of all records.
Additionally, as you point out, we are often given subscription ranges that
exceed the amount of content available. In these cases we enter the
complete subscription range rather than shortening it to match available
content, to allow for the addition of backfiles, etc. Again, this would
not be visible to your users, but is reflected in the subscription list.
As you are aware managing subscription data is often complicated and time
consuming. We are continually working on ways to ease this process and
make it clearer and simpler for all concerned.
Regards,
Amel
_______________________________________________________
AMEL ABOURACHID
Library Business Manager
Ingenta PLC
Unit 1 Riverside Court, Bath, BA2 3DZ, UK
T +44 1225 361113
F +44 1225 361155
E [log in to unmask]
www.ingenta.com
Ingenta: Technology + Services for the Publishing and Information
Industries.
_________________________________________________________
-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]]On Behalf Of s morris
Sent: 22 April 2005 9:51 am
To: [log in to unmask]
Subject: ingenta title/date subscriptions lists
Can anyone give me any advice on how to obtain a list (excel file
preferably) of full text titles that we are entitled to access on ingenta
(i.e. our subscriptions), together with the years of full text that we are
entitled to?
The list available on ingenta is rather confusing (with three or four
entries for the same title, with overlapping dates) and the dates shown are
not the actual dates for our full text entitlements, but have various other
meanings.
We are not a Premium customer and do not appear to have had any response
from [log in to unmask] after 10 days.
Any suggestions please?
Thanks very much
Sandra
Sandra Morris
Electronic Information Development Officer
Subject Support & E-Library Team,
Information Services,
Hugh Owen Library,
University of Wales,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Email: [log in to unmask]
Phone: 01970 621892
FAX: (01970) 622404
Tîm Cynorthwywyr Pwnc ac E-Lyfrgell,
Gwasanaethau Gwybodaeth,
Llyfrgell Hugh Owen,
Prifysgol Cymru,
Aberystwyth,
Ceredigion, SY23 3DZ
====================================
Ffon: 01970 621892
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