Not sure about it being good practice, restricting its further use to just
one inoccuous purpose. The recording is often used for other purposes such as
dispute resolution and proof of attempted fraud (eg loan and insurance
companies). As such, we have advised clients not to say "for training pusposes" if
there are other likely uses. A common phraseology is: " . . . for training and
monitoring purposes and for your, and our, security."
Ian B
------
In a message dated 16/09/05 12:21:01 GMT Daylight Time,
[log in to unmask] writes:
> When someone phones a call centre and they are on hold waiting for their
> call to be taken we are often told that the call may recorded for
> training purposes. Is this a DP requirement or just good practice?
>
-------------
Ian Buckland
Keep I.T. Legal Ltd
(Reg: 3822335)
Please Note: The information given above does not replace or negate the need
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further explanation of any points raised please contact Keep I.T. Legal Ltd at
the address below:
55 Curbar Curve
Inkersall, Chesterfield
Derbyshire S43 3HP
Tel: 01246 473999
Fax: 01246 470742
E-mail: [log in to unmask]
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