Hi all,
Since about 11.30am this morning, we have been experiencing an
unpleasant Blackboard-down scenario with the error message "Could not
login. Valid authentication credentials were not provided." We use LDAP
against MS Active Directory, running BB v6.2 on Windows 2000.
Normally this works just fine, nothing has changed as far as I am aware,
indeed as a Sys Admin I stay as far away as possible from Blackboard
just to be sure!
I've rebooted both our Web/App and Database servers (not scientific but
usually works), successfully manually restarted services
(servicecontroller.bat), checked event logs, successfully connected to
SQL databases (ODBC - they look fine!) looked through all the BB log and
I cannot find anything that gives me any clues as to we cant login.
I left a message saying 'priority 1' on Blackboard's answerphone(!) 3/4
hour ago and have heard nothing yet, so I wondered if any Sys Admins out
there might have any further troubleshooting ideas?
Specifically I guess Im after a log file which says 'I cant authenticate
you because...'
Thanks for any help!
Neal
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Neal Palmer
Senior Technical Support Officer
Systems and Communications
Information Services Division
UWIC
Cardiff
Wales
CF5 2YB
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