Please see attached message from Tony at Manchester. All replies should be
sent to Tony rather than me. Tony's e-mail address is
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We have recently taken on the payroll for a hotel on the University's
campus and as part of the service level agreement with them, I have
arranged to review performance standards etc in the next month or so.
Have any of you had experience of operating in this 'bureau-type'
fashion and if so what types of methods did you use to elicit customer
feedback. I am thinking about conducting interviews and
questionnaires and would be grateful for any advice that you may have
with regards to the types of questions that would proved the optimum