One way is to funnel all the queries and answers through some central
place so that the trends of problems and the knowledge contained in the
answers can be captured for posterity in FAQs etc. This can be used to
train other support people. While they might never become a Steve, they
can relieve the load.
John
On Tue, 26 Oct 2004, Burke, S (Stephen) wrote:
> Testbed Support for GridPP member institutes
> > [mailto:[log in to unmask]] On Behalf Of John Gordon said:
> > Let's suggest at the workshop next week then that
> > Maarten/James/Laurence
> > handle all future user queries. It will save us a lot of
> > effort trying to
> > set up procedures that will scale to even just the LHC user community.
>
> :)
>
> Unfortunately, the fact is that about half a dozen people *do* handle nearly
> all the queries. The question is, how do we scale the number of experts? We
> could certainly do with quite a few more Steve Traylens if anyone knows
> where to find them!
>
> Stephen
>
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