GGUS started off as a helpdesk solution for Karlsruhe which operates a
Tier-1. They have taken a lead within EGEE for providing a common
web-interface for all regional helpdesks. At present they are working to
interface with the Italian regional helpdesk so that their different systems
are "aware" of each other. The plan is to interface with all regional
helpdesks (regions are defined under the EGEE SA1 homepage
Interfacing with the Savannah system used to track grid operations issues (a
job previously undertaken by Piotr et. al. at CERN and now being shared by
the EGEE CICs (Core Infrastructure Centres - these are tasked between to
provide support for core grid services)) is proving more difficult but
should come in time.
What this means is that GGUS will be able to accept support requests from
any member of EGEE. I do not see any references to NorduGrid as part of the
Northern Europe federation and currently there is no US federation but this
may change (or I might be corrected). LCG is part of EGEE.
It is still quite early in the setting up of GGUS and problems with the
service are bound to become apparent (as Steve just discovered!). As Stephen
mentions, Karlsruhe need people to use the service and provide feedback in
order that it can be improved. So far they have not had much traffic which
is understandable if, as it appears, the service is not well advertised.
For anyone who wants to know more about GGUS within the EGEE SA1 activity
there is a presentation here:
From: Testbed Support for GridPP member institutes
[mailto:[log in to unmask]] On Behalf Of Ben Waugh
Sent: 26 October 2004 12:29
To: [log in to unmask]
Subject: Re: Grid Broken?
> If you can't easily find the information maybe that indicates a problem in
> itself! From the gridpp web site I don't see anything. You can get to the
> GGUS web page via ggus.org, beyond that I'm not sure as I haven't used it
One thing that is missing from the GGUS site, even if you know where to
find it, is any kind of statement of what GGUS it and what it does. Does
it just cover LCG, or LCG and EGEE? What about NorduGrid, Grid3, etc.? The
contents of the home page look distinctly LCG-oriented, but the name
"Global Grid User Support" sounds rather grander than this. A quick glance
at the FAQs (in the absence of any other obvious GGUS documentation) shows
a distinct focus on using the computing resources at Karlsruhe, which is
rather less global than I was expecting.
Does anyone actually know what the GGUS is for? Does the GGUS know what
it is for? And if so, why isn't it telling?
Dr Ben Waugh Tel. +44 (0)20 7679 3783
Dept of Physics and Astronomy Internal: 33783
University College London
London WC1E 6BT