Has any subscriber any experience in this area that may provide guidance,
please feel free to reply to me directly off list if you prefer.
Having reached the end of a tender for off-site storage in which they
failed, our incumbent supplier has proposed an exceptional charge per box
that is equivalent to a Permanent Removal Fee. This is not included in our
contract and was not included or agreed when an amendment to the contract
was made at the time the incumbent acquired our previous supplier.
The proposed fee of £1.35 is in addition to the normal pulling/handling
charge of £0.43 making a total of £1.78 per box to terminate the contract.
The fee has been described by the incumbent as covering the extra work
involved in pulling from storage a greater number of boxes per day than
would normally be expected in the day to day management our contract up to
now.
What we need to know is:
- is this now common practice across all suppliers?
- how strong is the case against such a fee i.e. how successful have list
subscribers to been in challenging these fees?
- What level of fee can be considered reasonable for the actual extra costs
incurred during the bulk uplift from an incumbent supplier.
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