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Subject:

Re: CRM - questions about previous tenants

From:

Tim Trent <[log in to unmask]>

Reply-To:

Tim Trent <[log in to unmask]>

Date:

Thu, 22 Apr 2004 12:29:06 +0100

Content-Type:

text/plain

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I see no difficulty with asking these questions at all.  It is what you do
with the answers that is important.

First, define the purpose for which you are going to process this data.
Decide if it is fair, lawful, not excessive etc.  And to be fair it probably
is fine.

Then know that the data subject whose data you now hold MUST be told at the
first practical opportunity that you hold their data, and the purpose for
which you will process it, PLUS the right to correct it, and to have it
deleted etc.

If you do not perform these steps then IMO you are ipso facto outside the
law.  By performing them you may decide either not to ask for the data, or
that you have correct justification in asking for and holding the data.

The thing about data is that the same detailed record, processed for one
purpose may not lawfully be processed for another purpose without the
informed consent of the data subject (unless other laws take priority)




Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP
http://www.marketingimprovement.com



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-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Foster, Annelisa
Sent: Thursday, April 22, 2004 11:46 AM
To: [log in to unmask]
Subject: [data-protection] CRM - questions about previous tenants

Dear All

A service user phones to change their address for their council tax account
to begin/end. If we were to ask the following questions on our CRM script,
would there be any DP implications?  Any opinions gratefully received.

1. Who moved in to your old house?
2. Who moved out of your new house?

Thank you,

Annelisa Foster
Confidentiality & Security Officer
* 01432 261816
* [log in to unmask]

Any opinion expressed in this e-mail or any attached files are those of the
individual and not necessarily those of Herefordshire Council.

This e-mail and any attached files are confidential and intended solely for
the use of the addressee.  This communication may contain material protected
by law from being passed on.  If you are not the intended recipient and have
received this e-mail in error, you are advised that any use, dissemination,
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and destroy all copies of it.

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