We have been asked to remove a telephone number from all our records,
relating to an individual.
Certain departments do not have structured manual filing systems (i.e. it
is not possible to access information about the individual without great
effort)- is it reasonable to not comply?
If this individual should contact us in future and leave a telephone
number as means of contact can we still record this?
We also feel a duty to our staff to protect them from this individual, and
the only means of identifying them has been the telephone number in the
past, can we therefore retain the number?
Any help gratefully appreciated.
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