My library is reviewing how it ensures contact with and feedback from its
users. We have the usual surveys and customer comment cards, but, because
of the hours worked / nature of the job of our library users, we are having
difficulty is getting effective feedback from users regarding our services.
I come from an education background, where ideas such as User Forums or
representatives are quite successful, but this is not easy to set up within
a hospital environment.
I'd be interested to know how other libraries have got round this, and what
success you have in liasing effectively with your library users to improve
services.
Many thanks,
Jane
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Ms Jane Tittensor
Operations Librarian
Professional Library,
Education Centre,
Lincoln County Hospital,
Greetwell Road,
Lincoln, LN2 5QY
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01522 573940
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