Hi Folks,
Sorry if this is a repeat, pretty sure it's been discussed here before,
but I can't find it...
Had an enquiry regarding the circumstances under which an
employer can listen to recorded phonecalls. The firm deals with
engineering work, and records the conversations between the
customer and the controller, and the conversations between the
controller and the engineer they give the job to.
I haven't got access to a stated purpose for this recording, but if
anyone can point me to some guidelines covering this area I'd be
grateful.
The enquiry came to me from a controller who feels they should be
informed if the conversations involving them are being played back
at the very least, and ideally be present when they are.
All input welcomed!
Thanks,
Jim
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