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DATA-PROTECTION  2004

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Subject:

Re: Complaining to the IC and ASA - A Case Study

From:

Tim Trent <[log in to unmask]>

Reply-To:

Tim Trent <[log in to unmask]>

Date:

Tue, 13 Jan 2004 11:17:16 -0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (156 lines)

I also contacted ICSTIS.  I have no idea whether the SMS was lying about 10p
for the call, so ICSTIS has the complaint.

OK, summary of time taken so far:

ASA:        2 minutes (should have been less, but I sneezed!)
IC:         45 Minutes, PLUS a stamp or pay to fax
ICSTIS: 1 minute

This does not seem to be designed to encourage complaints to the IC so far!

While on that topic I have also written to my MP, enclosing this trail
suggesting that he might wish to ask the UKIC to sharpen up his team's act

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 10:49 AM
To: [log in to unmask]
Subject: Re: [data-protection] Complaining to the IC and ASA - A Case Study

Got half way through the IC's form when I had an email from an old friend
saying "You are probably filling out the wrong form!"

And they were right!

So, another tree into the "in" slot in the printer and more printed stuff in
the out tray!  This is getting like the Diary of Adrian Mole!

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 8:55 AM
To: [log in to unmask]
Subject: Re: [data-protection] Complaining to the IC and ASA - A Case Study

This is not easy.  I have the pdf file of the IC's form.  It insists (or
seems to) that I contact the Data Controller.  Well, I have no idea who that
is and no way of doing it without phoning the number, and there is no way I
am about to do that!  I will be speaking to ICSTIS as well, I think, though.

I tried to edit the pdf file because my handwriting is, well, "poor".  So I
asked Acrobat (I have a full version) to convert to rtf.  Well, the rtf file
is appalling, so I am faced with filling out a form to fax to the IC in pen.
And they are faced with having to read it.

Interestingly, I am now getting angry.  The spammer should be easy to
report.  And, by making it difficult to do so, the IC has started to tar his
office with the spammer's brush IMHO.  Actually IMNSHO (I am, after all,
beginning to get angry, and I am sampling this service as a normal member of
the public)!

This means that I will be filling out their form "angry", which is not the
best way to fill out any form.  But "grrrrrrrrrrrrrrrr!" anyway.

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 8:26 AM
To: [log in to unmask]
Subject: [data-protection] Complaining to the IC and ASA - A Case Study

I have at last the opportunity to complain to the ASA and to the IC
regarding UCE under 2002/58/EC.
 
I received the following message yesterday on my batphone (I am an
individual subscriber on my batphone), and have NEVER opted in to receive
any text messages from any service, nor do I have even the smallest prior
relationship to allow "soft opt in".
 
"You are a winner you have been specially selected to receive 1000 cash or
a 2000 award.  Speak to a live operator to claim call 08714712377 9am-7pm.
Cost 10p."
 
I have already lodged the complaint on the ASA's website.  That was the easy
part.
 
I am about to go through the same process on the IC's site to get the
(presumably) 5 page form to complain.
 
Vodafone (I am a voda customer) have an awesome process for stopping spam
SMS, and I will be working with them as well, but I am very interested in
the IC and ASA elements
 
I will keep you all posted with the process
 




Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP <http://www.marketingimprovement.com/>
http://www.marketingimprovement.com

 

This message is for the intended addressee's use only. It may contain
confidential, proprietary or legally privileged information. No
confidentiality or privilege is waived or lost by any mis-transmission. If
you receive this message in error, please immediately delete it and all
copies of it from your system, destroy any hard copies of it and notify the
sender. You must not, directly or indirectly, use, disclose, distribute,
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recipient. Any views expressed in this message are those of the individual
sender, except where the message states otherwise and the sender is
authorised to state them to be the views of any such entity.	

 

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