In a message dated 4/29/2004 7:08:21 AM Eastern Daylight Time, [log in to unmask] writes:
> A colleague has queried the source of a statement he has come across in a report that the cost of filing a file in an INTERNAL registry / RM system amounts to £25, incl staff time,
> materials etc.
this sounds like similar studies that have been reported here in the US over the years. I wonder if the writer took a US study and did a currency exchange calculation?
from a white paper (from Zylabs) I just found comes the following information
Already in 1997, Gartner forecasted that the amount of time wasted on document-management-related tasks would continue to rise. At that time, Gartner estimated that knowledge workers were spending about eight hours a week (or 20% of their work time) on document related tasks. In 2001 Gartner estimates that this time ranges from 20%-30%, and that it will increase to 30% to 40% by 2003.
Just calculate the cost of this with the salary of your knowledge workers and you will see the amount of money spend on handling your information.
Next to these numbers, Gartner investigated other costs which are related to handling documents. These numbers are related to manual document processing.
The average document is copied, either physically or electronically, nine to 11 times at a cost of about € 18.
Documents cost about € 20 to file.
Retrieving a misfiled document costs about € 120.
here is a link to the google search I performed.
Peter A. Kurilecz CRM, CA
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